Application Support Engineer

Cantor Fitzgerald; Belfast; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global financial infrastructure company is seeking a Customer Support Engineer for their Belfast office. The role requires over 3 years of experience in customer support, preferably in financial services. Candidates should have a strong passion for technology, experience in first and second level support, and familiarity with Unix/Linux environments. This position offers the opportunity to work both independently and as part of a global team, with responsibilities including user support and adapting to changing processes.

Qualifications

• 3+ years of experience in customer support, specifically in financial services.
• Ability to work effectively in a team and independently.
• Willingness to learn new technologies.

Responsibilities

• Support users in understanding core products.
• React and adapt to changing support processes.
• Learn new concepts as needed in the role.

Skills

Passion for technology

First and second level support

Customer onboarding

Strong skills in Unix/Linux

Knowledge of common scripting languages

Job description

Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our one of our core products, used by some of the top names in financial services.

We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership.We are looking to talk to people with:

• A passion for technology, with an ability and desire to pick up new technologies
• Experience of first and second level support, and customer onboarding
• Understanding of support processes, and ability to react and adapt to changing circumstances
• Strong skills in Unix/Linux based environments
• Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
• Experience with Financial Services, in particular concepts of Market Data and Order Entry

Responsibilities

While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day to day role, knowledge and experience of any of the following would be advantageous:

• Networking
• Deployment Management
• Messaging protocols, in particular FIX
• Technical writing