Application Support Engineer

NHS; Barnsley; On-site; GBP 34,000 - 48,000; Full time

Job summary

A leading healthcare organization is seeking a technical authority to manage and optimize application delivery across various platforms in Barnsley. The role involves overseeing Linux environments, providing third-line support, and managing complex projects to improve efficiency. Ideal candidates will have strong qualifications in application deployment and substantial experience with relevant technologies. Flexible working arrangements and extensive professional development opportunities are offered.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning and development opportunities

Qualifications

• Degree in a relevant analytical or numerical discipline.
• Recognised qualification in application deployment and change control.
• Demonstrates commitment to professional development.

Responsibilities

• Manage and optimize Linux-based environments for integration platforms.
• Deliver complex technical solutions managing project deadlines.
• Provide third-line technical support for applications.

Skills

Linux administration

Shell scripting

MuleSoft

ESB technologies

Citrix Thin Client technologies

Azure Cloud Services

Wintel

VMware

Project management

Education

Degree in ITIL, Engineering, Computer Sciences, Economics or Business

Qualification in application deployment and change control (ITIL Practitioner Certificate)

Tools

Windows Server 2003, 2008, 2012, 2016

V-Sphere

Hyper V

Oracle

OVM

Job description

Youll play a central role in deploying and configuring crucial business software across our organisation. This includes managing our third-line technical support for our applications and working with stakeholders across NHSBT to resolve issues. By helping us run more efficiently and effectively, your work will ultimately help us save and improve lives across the UK.Youll also take on key projects involving our applications, managing project deadlines while delivering complex technical solutions. As a lead technical authority for applications, youll be a source of expertise for our business units, but youll also deliver service changes which affect all our users. Alongside your main duties, youll contribute to our long-term business strategy and find ways to evolve our application technology.

Main duties of the job

• Managing and optimizing Linux-based environments for integration platforms.
• Strong experience with Linux administration, shell scripting and proven hands-on experience with MuleSoft and ESB technologies
• Knowledge and understanding of Citrix Thin Client technologies, Azure Cloud Services, Wintel and VMware
• Packaging, deployment, configuration and attesting of major business application software.
• Management, troubleshooting and ownership of third-line technical support for applications, working closely with internal stakeholders and suppliers to resolve incidents, determine the root causes and identify appropriate corrective and preventative action.
• Streamlining and improving existing application delivery methods and processes.
• Research, development and delivery of new application delivery methods.
• Management and delivery of projects directly impacting existing application services, engineering complex technical solutions whilst managing project deadlines.
• Creating and maintaining specialist documentation for highly complex application implementations.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice You will be required to participate in an on-call out of hours rota, which may include evening, weekend and public holiday working.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Person Specification

Qualifications

• Degree level or equivalent qualification in a relevant analytical or numerical discipline e.g. ITIL, Engineering, Computer Sciences, Economics or Business or equivalent experience
• Recognised qualification in application deployment and change control eg ITIL Practitioner Certificate or equivalent qualification / experience
• Demonstrates commitment to own continued professional development (CPD)

Experience

• In-depth Knowledge and experience of application delivery and support using Citrix or other thin client technology
• Good understanding of ITIL and ITSM processes, particularly change and release management
• Specialist knowledge of Windows Server 2003, 2008, 2012 and 2016.
• Specialist knowledge of virtualization technology e.g. V-Sphere, Hyper V, Oracle and OVM
• Experience of application delivery using Citrix or other thin client technology