Application Support Engineer

Emerson; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automation technology company in the UK is seeking an Application Support Engineer to engage with customers, support DeltaV systems, and provide 24/7 emergency response. Ideal candidates should have detailed knowledge of computer systems, DeltaV technology, and exceptional communication skills. The role requires approximately 60-70% travel to customer sites and offers opportunities for professional growth and certification.

Benefits

Health plans

Flexible time off

Employee assistance programs

Qualifications

• Qualified individuals must have expertise in DeltaV and its products.
• Candidates should exhibit self-motivation and excellent communication.
• Knowledge of control system configuration is a plus.

Responsibilities

• Be responsible for design, installation, and commissioning of projects.
• Assist customers with service and application issues.
• Participate in 24/7 emergency response as part of on-call team.

Skills

Excellent working knowledge of computer, network and control system architectures

Excellent working knowledge of DeltaV

Experience in computer, network, and control system architectures

Experience of installing Windows OS

Good communication skills

Tools

DeltaV systems

Backup and Recovery

Virtualization tools

Job description

Job Description

As an Application Support Engineer / Field Service Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments and maintenance activities on their DeltaV DCS/SIS.

You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations, to build relationships and become their trusted adviser.

We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus – this includes but is not limited to Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.

We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.

These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).

Responsibilities

Project Execution: be responsible for design, installation, and commissioning of Project deliverables.

Customer Support: assist customers in the resolution of Emerson product service and application issues, where necessary initiate and coordinate support from the Emerson Global Support Centre.

• Sales Support: assist with proposal estimates and definitions, site surveys, support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
• Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
• Working Environment: be flexible to work throughout the UK, offshore or abroad and occasionally work unsociable hours including weekends to support customers.
• Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
• Training & Certification: Complete mandatory training plus services and product certifications as required to support our customer’s systems.

Qualifications

• Systems Knowledge: have an excellent working knowledge of computer, network and control system architectures, including Virtualization.
• Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery, Patch Management, etc.
• Experience in computer, network, and control system architectures, including Virtualization.
• Experience of installing Windows OS and applications/programs.
• Knowledge of products within the DeltaV portfolio, or equivalents in another DCS.
• Experience in authoring and reviewing project documentation.
• Self-motivated, proactive, and able to manage own time, with excellent communication skills, comfortable interacting with customers.
• Some knowledge of control system configuration and graphic modifications.
• Some knowledge of third‑party interfaces, e.g., OPC, Modbus, Profibus.

Preferred Qualifications that Set You Apart

• Experience of working on site.

Our Culture & Commitment to You

At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. We invest in your success with mentorship, training, and leadership opportunities, and provide competitive benefits including health plans, employee assistance, and flexible time off.

We believe in diverse teams and strive to create a workplace that supports work‑life balance, personal and professional growth. Our cultural values focus on collaboration, continuous improvement, and leaving a better world.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

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