Application Support & D365 PU Management - 12 Month FTC

Weetabix; Burton Latimer; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days annual leave

Annual salary review

Healthcare plan

Discounted Weetabix products

Job summary

Weetabix is recruiting for an Application Support and Dynamics 365 Product Update Manager to own the product vision, roadmap and backlog. You’ll drive standard functionality, ensure successful UAT and end-to-end releases, and collaborate with business and technical teams to deliver high‑quality, scalable solutions.

You’ll enable a data‑led operating model, govern changes, and optimise processes using native D365 features, Power Platform and Power BI, while supporting cross‑site collaboration and

Qualifications

• Proven experience as a Product Owner or Application Analyst for Microsoft Dynamics 365 (Finance and Operations and/or Customer Engagement) or comparable ERP/CRM systems in fast-paced, complex environments.
• Knowledge of core business processes across multiple areas (e.g., Order to Cash, Procure to Pay, Record to Report, Plan to Produce).
• Hands-on experience gathering requirements and writing user stories, managing backlogs, coordinating UAT and overseeing release/change management.
• Experience providing advanced application support (L2/L3), including incident and problem management and supplier coordination.
• Familiar with ITIL and agile delivery approaches (Scrum/Kanban) with strong documentation practices.
• Strong stakeholder management to prioritise and deliver high-quality outcomes in fast-paced settings.

Responsibilities

• Define and deliver the D365 roadmap, translating strategy into a prioritized, value-driven backlog.
• Advocate standard functionality to drive process consistency and reduce customisation.
• Gather requirements and act as a bridge between business and technical teams to align scope and delivery.
• Own releases end-to-end (UAT, sign-off, communications) and manage environments for stability and data integrity.
• Maintain backlog transparency and clear stakeholder communication of trade-offs.
• Ensure compliance, governance and audit standards across system changes.
• Provide advanced aid, resolve complex issues and drive continuous improvement via root-cause analysis.
• Drive adoption, data quality and system optimisation using D365, Power Platform and Power BI.

Skills

Dynamics 365

Product Owner

Backlog management

Requirements gathering

UAT & releases

ITIL & Agile

Stakeholder mgmt

Power Platform

Power BI

Job description

Weetabix believes that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

Closing date: 28th July

Interview process: TEAMS followed by Face to Face at our site in Burton Latimer.

Working pattern: You’ll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high‑impact working relationships face to face.

We’re happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you.

Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future.

The Recipe (About the Role)

As a Application Support and Dynamics 365 (D365) Product Update (PU) Management, you will take ownership of the product vision, roadmap, and backlog, ensuring maximum business value from the platform while providing advanced application help across the organisation. You will translate business strategy into a clear, actionable pipeline of enhancements, prioritising standard, low‑customisation solutions to drive efficiency and scalability.

You will govern change through structured User Acceptance Testing (UAT) and release processes, ensuring system reliability, stability, and strong user adoption. Working closely with stakeholders, you will balance business needs with technical best practice to deliver sustainable, high‑quality outcomes.

You will play a key role in enabling a digitally motivated, data‑led operating model—driving process standardisation using native Dynamics 365 capabilities, enabling integrations and evaluations, and improving delivery speed and quality through modern product management and automation practices.

• Define and deliver the D365 roadmap, translating strategy into a prioritised, value-driven backlog
• Advocate standard functionality, driving process consistency and reducing customisation
• Gather requirements and act as the bridge between business and technical teams to align scope and delivery
• Own releases end‑to‑end (UAT, sign‑off, communications) and manage environments to ensure stability, security and data integrity
• Own backlog transparency, stakeholder prioritisation and clear communication of trade‑offs and outcomes
• Ensure compliance, governance and audit standards are met across all system changes
• Provide advanced aid, resolve complex issues and drive continuous improvement through root cause evaluation and user feedback
• Drive adoption, data quality and system optimisation using core D365 features, Power Platform and Power BI

The Ingredients (What we need from you)

Key Know How:

• Proven experience as a Product Owner or Application Analyst for Microsoft Dynamics 365 (Finance and Operations and/or Customer Engagement) or comparable Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM) systems within fast‑paced or complex supply chain environments
• Knowledge of core business processes across at least two areas, such as Order to Cash, Procure to Pay, Record to Report and Plan to Produce
• Hands‑on experience gathering requirements and writing user stories, managing backlogs, coordinating user acceptance testing and overseeing release and change management
• Experience providing advanced application aid (Level 2 and Level 3), including incident and problem management, as well as supplier coordination
• Familiar with Information Technology Infrastructure Library (ITIL) and agile delivery approaches, including Scrum and Kanban, with strong documentation practices
• Stakeholder management skills, able to prioritise effectively and deliver high‑quality outcomes in fast‑paced environments

Your Bowl of Perks (Benefits)

Competitive salary & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

• Annual bonus
• Double‑matched pension scheme (up to 12% from us)
• 25 days annual leave increasing with service
• Annual Salary review
• Healthcare plan
• Discounted Weetabix products

To support our employees, we also offer:

• Continued investment in your personal development
• We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave
• Access to 24/7 counselling service (via Grocery Aid partnership)
• The freedom of Flexible Work Opportunities
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our delicious products for you to enjoy

Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.