Application Support Analyst & Trainer

Millbrook Group Ltd; Remote; GBP 29,000 - 35,000; Full time

Job summary

A healthcare solutions provider in the UK is seeking an Application Support Analyst & Trainer Engineer. This remote role focuses on providing critical support for business applications while ensuring a smooth operation. Ideal candidates should have a keen interest in IT, with customer service and technical experience being advantageous. The position offers a salary of up to £35,000 per annum along with flexible working options.

Benefits

25 days holiday plus bank holidays

Life Assurance

Company Pension Scheme

200+ exclusive perks and discounts

Qualifications

• A keen interest in IT.
• Professional and adaptable, able to provide guidance to both colleagues and senior managers.
• A proactive and self‑motivated learner, who is willing to research resolutions.

Responsibilities

• Act as a key contact between IT and the business.
• Support system stability by monitoring application health.
• Coordinate and track pre‑employment onboarding tasks.

Skills

Customer service experience

Technical IT experience

Good communication skills

Job description

Job Advert

Millbrook Healthcare Group is a fast‑growing business and leading provider of Healthcare Service solutions, including Community Equipment Services. We work closely with NHS, Local Authority and Social Care Organisations, providing a complete outsourced service that significantly reduces costs, delivers better quality and an enhanced patient experience.

Our business model involves delivering outsourced NHS and Local Authority contracts (Community Equipment Services, Home Improvement Agency Services and Assistive Technology). We operate service centres across the UK, covering an area from the North and the Midlands to the South East and South West.

We’re looking for an Application Support Analyst & Trainer Engineer who cares about what they do and is committed to those same values that we have. This is a remote role with occasional meetings at our Head Office in Totton.

Providing comprehensive support for business‑critical applications, ensuring smooth operation and rapid resolution of user issues across both on‑premises and cloud environments.

Responsibilities

• Act as a key contact between IT and the business, translating technical information into clear, user‑friendly guidance during incidents, changes, and training activities.
• Support system stability by monitoring application health, identifying recurring issues, and contributing to preventative measures and service improvements.
• Coordinate and track pre‑employment onboarding tasks, ensuring new users have the correct system access, training, and documentation from day one.
• Work with Product Owners and Service Managers to align training content and application changes to operational workflows and contract requirements.
• Maintain accurate and audit‑ready records across incident management, training delivery, configuration changes, and release activities.
• Promote a culture of continuous improvement by analysing user behaviour, service desk trends, and training gaps to enhance system adoption and reduce support demand.

About you

What are we looking for?

• A keen interest in IT
• Customer service experience would be advantageous
• Technical IT experience would be advantageous
• Good communication skills
• Professional and adaptable, able to provide guidance to both colleagues and senior managers
• A proactive and self‑motivated learner, who is willing to research resolutions to issues or develop new skills
• Willing to undertake occasional travel to other UK sites if required
• Good attention to detail whilst working in a fast paced environment.

Rewards

• Salary of up to £35,000 per annum, dependent on experience
• 37.5 Monday to Friday, 8:30am to 5:00pm
• 25 days holiday (plus bank holidays) plus optional 5 unpaid days
• Life Assurance
• Company Pension Scheme
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Flexible Working

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part‑time working, job‑shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our values & ambitions

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard‑working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

Regulated Activity Requirement

This role is working in a regulated activity and may be subjected to social media screening and a DBS disclosure.

EEO Statement

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.