Application Support Analyst (FTC for 12 months)

Biffa Waste Services; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company is seeking an Application Support Analyst for a home-based role. This position involves translating business needs into system solutions, engaging with users to document requirements, and performing basic SQL data updates. The ideal candidate will have a Bachelor’s degree in a relevant field, some commercial experience, and a curiosity for how systems support business processes. This is a fantastic opportunity to grow your skills in a dynamic environment.

Qualifications

• Bachelor’s degree in computer science, information technology, or equivalent experience.
• Some commercial experience in a business systems or support role.
• Working knowledge of SQL and adaptability in writing queries.

Responsibilities

• Engage with users to identify issues and needs.
• Document and validate requirements clearly.
• Support testing activities and assist with small project deliveries.

Skills

SQL proficiency

Requirements gathering

Stakeholder communication

Documentation

Education

Bachelor’s degree in computer science or related field

Tools

ServiceNow

Jira

Job description

Application Support Analyst (FTC for 12 months)- Home Based

37.5 hours per week - Mon-Fri

A quick look at the role

We’re looking for a Business Systems Analyst who enjoys translating what business needs into practical system solutions. This role is ideal for someone with some early experience in requirements gathering and basic SQL who wants to grow their skills across configuration, testing support, and small project delivery.

You will be reporting into the Senior Configuration Manager and will work closely with the Product Team, business stakeholders, functional consultants, developers and testers to ensure the systems meet the business needs and follow the best practices.

Your core responsibilities:

• Engage with business users to understand issues, needs, and improvement opportunities.
• Capture, document, and validate requirements in a clear, structured way.
• Perform basic configuration and data updates using SQL (under guidance and with change controls).
• Support testing activities, including test preparation, execution, defect logging, and re-testing.
• Assist with delivery of small projects, enhancements, and BAU changes.
• Help create and maintain user guides, process documentation, and release notes.
• Work with technical teams to troubleshoot issues and support root cause analysis.
• Provide advice and guidance to users where necessary. Resolve incidents and system issues via Biffa Service Now portal.
• Provide input, advice and review for any application changes where required to ensure the proposed technical application changes meet the business requirements.

Essential requirements:

• Bachelor’s degree in computer science, information technology, system analysis or a related study, or equivalent experience would be beneficial.
• Some commercial experience in a business systems, applications, analyst, or support role.
• Working knowledge of SQL, including writing or adapting basic queries.
• Comfortable working with stakeholders and communicating clearly.
• An organised approach to documenting requirements and changes.
• A curiosity for how systems support real-world business processes.

Our desirable requirements:

• Experience with ticketing tools (e.g., ServiceNow, Jira).
• Understanding of change management and release processes.
• Exposure to UAT or test cycles.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.