Application Support Analyst - 6 Month Fixed Term Contract

Robert Walters; Manchester; Remote; GBP 40,000 - 50,000; Full time

Job summary

A multinational entertainment and media business is seeking a home-based Application Support Analyst for a 6-month fixed-term contract. The role offers a salary range of £40,000 to £50,000. Candidates should have strong technical knowledge of SQL and previous experience in an IT support role. Responsibilities include documenting solutions, monitoring applications, and recording support activity using tools like Jira and ServiceNow.

Qualifications

• Technical knowledge of SQL for creating and running scripts against databases.
• Previous experience working in an IT support team.

Responsibilities

• Record and update all support activity for effective reporting.
• Document solutions for common issues.
• Identify and recommend enhancements for service performance.
• Ensure implementation of root causes across teams.
• Assist with upgrades, testing, and rollout of new features.
• Monitor applications and services.
• Record all activity and calls on Jira, ServiceNow, Service Cloud.
• Follow documented user procedures to support incidents.

Skills

Technical Knowledge - SQL

IT support experience

Tools

Jira

ServiceNow

Service Cloud

Job description

Overview

Robert Walters is working in partnership with a multinational entertainment and media business. They operate globally across television, film, streaming and digital platforms.

Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000.

Responsibilities

• Record & update all support activity to allow effective reporting
• Document solutions to assist with common issues
• Identify & recommend enhancements to improve services performance
• Ensure root causes are implemented across teams
• Assist with upgrades, testing and rollouts of new features
• Monitor of applications and services
• Record all activity and calls on Jira, ServiceNow, Service Cloud
• Follow documented user procedures to help support incidents

Experience / Qualifications

Essential: Technical Knowledge - SQL, creating and running scripts against databases

• Previous experience of an IT support team