Application Support Analyst

activpayroll Ltd.; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading payroll services provider is seeking an Application Support Analyst in the United Kingdom. You will be responsible for ensuring the smooth operation of their activ8 system, providing excellent user support, and collaborating with various teams. The ideal candidate should have a degree in IT or Computer Science, possess strong problem-solving skills, and have experience with business applications. This role offers hybrid working arrangements in Aberdeen or Edinburgh.

Qualifications

• Degree in IT or related field required.
• Strong problem-solving mindset and eagerness to learn.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Handle queries from customers and stakeholders.
• Prioritise and triage issues accordingly.
• Maintain knowledge base articles and logs.

Skills

Problem-solving mindset

Communication skills

Customer-focused approach

Ability to work under pressure

Education

Degree in IT, Computer Science, or a related field

Tools

Microsoft 365

ERP systems

HR platforms

Job description

Application Support Analyst

Department: Technology

Employment Type: Permanent

Location: United Kingdom

Reporting To: Application Support Team Lead

Description

As an Application Support Analyst, you’ll be a key player in ensuring our activ8 system runs smoothly. You’ll be the first point of contact for users, helping resolve issues, improve performance, and contribute to the ongoing success of our platform. We have offices in Aberdeen and Edinburgh and are open to hybrid working in either location.

On a typical day, you’ll be…

• Handling queries from customers and internal stakeholders, monitoring and resolving incidents, and maintaining activ8 sites
• Prioritising and triaging issues based on urgency and business impact
• Maintaining knowledge base articles and detailed logs for recurring issues
• Accurately recording incidents and service requests, ensuring timely follow-up and resolution
• Supporting testing and verification of customer configurations and customisations
• Collaborating with analysts, developers, and infrastructure teams to solve problems
• Monitoring application performance and escalating issues when needed

Does this sound like you?

• Degree in IT, Computer Science, or a related field
• Strong problem-solving mindset and eagerness to learn
• Ability to work under pressure and meet deadlines
• Excellent communication skills and a customer-focused approach
• Familiarity with business applications (e.g., Microsoft 365, ERP systems, HR platforms) or willingness to learn
• Collaborative team player with a proactive attitude
• High level of personal drive and motivation, with a passion for improving services and products