Application Support Analyst

Old Moat; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Manchester seeks an IT Support professional to deliver software support and communicate effectively with stakeholders. The ideal candidate is qualified to ITIL Foundation and has experience in ICT, supporting software platforms like MRI Revenues. This role offers generous leave, a robust pension plan, and the opportunity for training and growth. Candidates must have the legal right to work in the UK and will partake in pre-employment checks.

Benefits

Up to 26 days annual leave

Enrolled in the UK’s local government pension scheme

Enhanced parental and carers leave

Discounts on shops and services

Training and qualifications

Flexible work

Up to 3 days volunteering leave

Qualifications

• Qualified to ITIL Foundation.
• Experience in an ICT environment.
• Ability to engage with technical and non-technical stakeholders.

Responsibilities

• Deliver support for software packages.
• Resolve issues by prioritizing tasks.
• Provide excellent customer service.
• Oversee software upgrades.
• Provide out of hours cover.

Skills

Technical ICT skills

Strong communication skills

Ability to support multiple software platforms

Education

Qualified to ITIL Foundation

Tools

MRI Revenues and Benefits

CivicaPay

NEC DM

Job description

About the Role

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 9 February 2026, 11.59pm

Interview method: in person

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy.

References: 2 references, 3 years history required.

Qualification: Qualified to ITIL Foundation.

BPSS clearance: required.

Key Responsibilities

• Deliver support for various software packages.
• Prioritise tasks to resolve issues.
• Provide excellent customer service.
• Communicate effectively, both verbally and in writing, with technical and non-technical stakeholders.
• Oversee software upgrades.
• Provide out of hours cover as part of a rota.

About the Candidate

• Qualified to ITIL Foundation.
• Technical ICT skills gained from recent experience in an ICT environment, with an understanding of the processes that underpin a successful IT department.
• Ability to support and learn multiple software platforms, including MRI Revenues and Benefits (Academy), CivicaPay, NEC DM and manage upgrades via the CAB process.
• Strong communication skills, with the ability to engage with MCC staff, other MCC IT teams, and third-party suppliers in both technical and non-technical terms.
• Able to attend CAB meetings to explain and answer technical questions on upgrades or changes to systems that require outages that affect services.
• Participate in Post Incident Reviews to explain major outages and the resolution process.
• Liaise with ICT services to ensure system development upgrades and administration are appropriately tested by the service area and meet service area needs.
• Be able to work flexibly according to the needs of the and business areas including working on a rota basis to provide out of hours.

Benefits we offer

• Generous holiday allowance: up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service.
• A buzzing pension: enrolled in the UK’s largest local government pension scheme.
• Enhanced parental and carers leave.
• Brilliant perks: discounts on shop, holidays, MCR+; phone contracts, cycle to work scheme, free flu jabs and eye tests.
• Learn and grow: training and qualifications.
• A Good Employment Charter member: flexible work and fairness.
• Up to 3 days volunteering leave.

Creating an Inclusive Team at Manchester City Council

We are dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Pre-Employment Checks

• Proof of Right to Work.
• References from current and previous employer(s).
• Proof of Qualifications relevant to the role.
• BPSS clearance.

For more information and applications please email [e-mail].