Application Support Analyst

SEFE Marketing & Trading Ltd; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonus earning potential

Non-contributory pension with 10%

25 days holiday + banking holidays & V

Buy / sell holidays

Life assurance

Medical and dental insurance (family)

Job summary

SEFE Marketing & Trading Ltd is seeking an Application Support Analyst to monitor, support, and maintain critical middle and back-office applications underpinning SEFE's trading operations.

You will manage incidents, support releases, and collaborate with business users and technology teams to improve stability and efficiency in a dynamic environment. A strong ITIL background and knowledge of ETRM systems are highly valued.

Qualifications

• Experience supporting business-critical applications in a complex IT environment.
• Understanding of ITIL incident, problem, change and service request management.
• Knowledge of Energy Trading and Risk Management (ETRM) systems and trade lifecycle concepts.

Responsibilities

• Provide operational support across middle and back-office applications, managing incidents and service requests.
• Lead problem management to identify root causes and implement long-term solutions.
• Manage major production incidents from detection to resolution with stakeholder communication.
• Support releases and change activities including deployments and validation across environments.
• Monitor performance, availability, and end-of-day processing; identify automation opportunities.
• Maintain operational documentation and nurture relationships with business users and tech teams.

Skills

Windows Server

SQL Server

Web technologies

ITIL processes

Tools

ETRM systems

Job description

IN SHORT

As an Application Support Analyst, you will be responsible for supporting, monitoring, and maintaining business-critical middle and back-office applications that underpin SEFE's trading operations. Working in a dynamic and fast-paced environment, you will ensure application stability, deliver release and change activities, resolve incidents, and provide high-quality technical support that enables business teams to operate effectively and efficiently.

What Will You Do

• Provide operational support across a portfolio of middle and back-office applications, managing incidents and service requests while ensuring timely resolution and excellent service delivery.
• Lead problem management activities by identifying root causes, implementing short-term workarounds, and working with development teams to deliver sustainable long-term solutions.
• Manage major production incidents from identification through to resolution, coordinating stakeholders, providing regular communications, and minimising business disruption.
• Support application releases and change activities, including code deployments, environment management, change approvals, and post-release validation across production and non-production environments.
• Monitor application performance, availability, and end-of-day processing activities, proactively identifying opportunities for automation, optimisation, and continuous improvement.
• Build strong relationships with business users, vendors, and technology teams while maintaining high-quality operational documentation, knowledge repositories, and support processes.

What Will You Bring

• Experience supporting business-critical applications within a complex IT environment, plus if it's within the energy trading, commodities, or financial services sectors.
• Strong technical knowledge of Microsoft Windows Server, Microsoft SQL Server, web technologies, and application support best practices, with the ability to troubleshoot and resolve complex technical issues.
• Understanding of ITIL processes, including incident, problem, change, and service request management; ITIL certification is advantageous.
• Knowledge of Energy Trading and Risk Management (ETRM) systems, trade lifecycle processes, and key industry concepts such as P&L, settlement, and risk management.
• Strong analytical, organisational, and problem-solving skills, with the ability to prioritise competing demands and work independently in a fast-paced environment.
• Excellent communication and stakeholder management skills, with a customer-focused approach and the ability to build effective working relationships across business and technology teams.

About Us

SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain - from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe’s leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.

Securing energy - now and for the future

Our Benefits

We're committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you'll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow