Application Support Analyst

ECS Resource Group Ltd; Gloucester; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading technology consultancy in Cheltenham is seeking an Application Support Analyst. The role involves providing advanced support for core business applications including ERP and CRM systems. Candidates should have over 5 years of experience in software/application support, strong SQL skills, and familiarity with API integrations. The position offers a hybrid working model and aims to enhance system efficiency and user satisfaction.

Qualifications

• 5+ years' experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Complex query handling in SQL including joins and stored procedures.

Responsibilities

• Provide advanced support across core business applications.
• Ensure seamless data flow between applications.
• Deliver robust support and enhance user experience.

Skills

Advanced SQL skills (T-SQL/SQL Server)

Application Support & Maintenance

Incident, Problem & Change Management

Integration & Data Management

Familiarity with API integrations (REST, SOAP, OData)

Experience with helpdesk/ITSM platforms

Tools

Microsoft Dynamics 365 Business Central/NAV/CRM

Magento

Shopify

WooCommerce

Jira Service Management

ServiceNow

HaloPSA

ConnectWise

Job description

Application Support Analyst

Location: Cheltenham (Hybrid working)

Salary: 40,000-45,000 per annum (DOE)

Overview

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience‑making sure our business systems remain efficient, and aligned to operational needs.

Key Responsibilities

• Application Support & Maintenance
• Incident, Problem & Change Management
• Continuous Improvement & Collaboration
• Integration & Data Management

About You

• 5+ years' experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
• Advanced SQL skills (T‑SQL/SQL Server): complex queries, joins, triggers, stored procedures.
• Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
• Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.