Application Support Analyst

activpayroll; Aberdeen City; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading payroll technology firm in the UK is seeking an experienced Application Support Analyst to ensure smooth operations of the activ8 system. You will be the first point of contact for users, addressing their queries and enhancing platform performance. This role requires a strong IT background and excellent communication skills. Hybrid working options are available in Aberdeen or Edinburgh, promoting a balanced work environment.

Qualifications

• Degree in IT, Computer Science, or a related field.
• Strong problem-solving mindset and eagerness to learn.
• Excellent communication skills and a customer-focused approach.

Responsibilities

• Handling queries from customers and stakeholders.
• Prioritising and triaging issues based on urgency.
• Maintaining knowledge base articles for recurring issues.

Skills

Problem-solving mindset

Excellent communication skills

Customer-focused approach

Ability to work under pressure

Team player

Education

Degree in IT, Computer Science, or related field

Tools

Microsoft 365

ERP systems

HR platforms

Job description

Department: Technology

Location: United Kingdom

Description

As an Application Support Analyst, you’ll be a key player in ensuring our activ8 system runs smoothly. You’ll be the first point of contact for users, helping resolve issues, improve performance, and contribute to the ongoing success of our platform.

We have offices in Aberdeen and Edinburgh and are open to hybrid working in either location.

Responsibilities

• Handling queries from customers and internal stakeholders, monitoring and resolving incidents, and maintaining activ8 sites
• Prioritising and triaging issues based on urgency and business impact
• Maintaining knowledge base articles and detailed logs for recurring issues
• Accurately recording incidents and service requests, ensuring timely follow-up and resolution
• Supporting testing and verification of customer configurations and customisations
• Collaborating with analysts, developers, and infrastructure teams to solve problems

Qualifications

• Degree in IT, Computer Science, or a related field
• Strong problem-solving mindset and eagerness to learn
• Ability to work under pressure and meet deadlines
• Excellent communication skills and a customer-focused approach
• Familiarity with business applications (e.g., Microsoft 365, ERP systems, HR platforms) or willingness to learn
• Collaborative team player with a proactive attitude
• High level of personal drive and motivation, with a passion for improving services and products