Application Specialist – SaaS Operations & Automation

Just Eat Takeaway.com; Woking; Sur place; GBP 70 000 - 90 000; Plein temps

Résumé du poste

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own and optimise a portfolio of enterprise SaaS apps such as 1Password, Miro, Zapier, and DocuSign. You’ll manage lifecycle, access, security and governance, while supporting Atlassian tools like Jira and Confluence.

You will drive automation using low-code/no-code platforms and AI tools, integrate REST APIs, and collaborate with IAM teams on SSO/SCIM implementations.

Qualifications

• Experience administering and supporting enterprise SaaS applications.
• Must-have experience with low-code/no-code platforms and AI tools to optimise workflows.
• Knowledge of user access management, licence management and SaaS lifecycle provisioning.
• Experience with Atlassian administration (Jira and Confluence).
• Solid understanding of IAM concepts (SSO, SAML, SCIM, Okta) and IT security principles.
• Strong communication and interpersonal skills across technical and non-technical stakeholders.

Responsabilités

• Take ownership of a portfolio of SaaS apps, managing onboarding, offboarding, access and license handling.
• Implement and maintain low-code/no-code workflows and integrate AI tools and REST APIs to automate tasks.
• Provide BAU administration for Atlassian tools, including user management and permissions.
• Monitor licensing, usage and vendor interactions to optimise ROI.
• Ensure security and governance, conduct access recertifications and collaborate on IAM integrations.
• Identify shadow IT, establish governance and document usage policies.
• Engage stakeholders across HR, Legal, Marketing, Engineering, Finance to evaluate proposals.
• Serve as the central point of contact for internal SaaS inquiries and document knowledge resources.

Connaissances

SaaS administration

Low-code/no-code

AI integration

Atlassian administration

Identity & access management

Security & governance

Stakeholder engagement

REST API usage

Outils

Jira

Confluence

1Password

Miro

Zapier

DocuSign

Okta

REST APIs

Description du poste

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we believe everything is possible, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

The opportunity:

We are seeking an Application Specialist (SaaS Technician) with a passion for automation, integration, and process efficiency to join our global Application Management team. In this role, you will help build and maintain a secure, reliable, cost-efficient, and highly functional SaaS application environment.

You will take ownership of a portfolio of business‑critical SaaS applications (such as 1Password, Miro, Zapier, DocuSign, and others), managing their lifecycle, access, security, and governance. Additionally, you will provide day‑to‑day administration support for our collaboration tools (e.g., Atlassian Jira and Confluence) while actively identifying opportunities to eliminate manual tasks using AI tools, low‑code/no‑code platforms (e.g., Zapier, Jira Automation), and API integrations.

These are some of the key ingredients to the role:

• SaaS Lifecycle & Operations Management: Take ownership of assigned SaaS applications (e.g., 1Password, Miro, Zapier, DocuSign), handling day‑to‑day administration, configuration, user onboarding/offboarding, role‑based access management, and vendor interactions.
• Automation & AI Integration: Actively implement and maintain low‑code/no‑code workflows (e.g., Zapier, Jira Automation) and leverage AI tools and REST APIs to streamline repetitive operational tasks, automate data updates, and reduce manual effort.
• Atlassian BAU Administration: Provide business‑as‑usual (BAU) administration support for Atlassian tools (Jira, Confluence), including user and group management, permission requests, space administration, standard project setup, and license handling.
• Cost & License Optimisation: Monitor software utilisation, license allocation, and AI credit usage. Conduct license harvesting and assist in evaluation and renewal decisions to maximise ROI.
• Security, Identity & Governance: Ensure managed applications comply with internal security and data protection standards. Implement least‑privilege access, manage enterprise password vaults (e.g., 1Password), conduct biannual access recertifications, and work alongside IAM teams on SSO/SCIM integrations and Okta provisioning.
• Shadow IT & Application Remediation: Act as a governance safety net by identifying unauthorised software usage, bringing unmanaged applications into a governed state, and establishing clear usage policies and documentation.
• Stakeholder Engagement & Requirement Gathering: Hold requirements‑gathering sessions with cross‑functional stakeholders (e.g., HR, Legal, Marketing, Engineering, Finance), evaluate new software proposals, conduct comparisons, and manage expectations.
• Support & Knowledge Sharing: Act as a main point of contact for internal SaaS inquiries and technical support. Maintain the team’s knowledge base, runbooks, and documentation, and provide guidance to IT Operations colleagues.

What will you bring to the table?

• Experience administering and supporting enterprise SaaS applications or working within an IT Operations / Application Management environment.
• Must‑have experience with low‑code/no‑code platforms and AI tools: Demonstrated proficiency with tools such as Zapier, Jira Automation, and AI‑driven automation capabilities to optimise workflows.
• Working knowledge of user access management, licence management, and SaaS lifecycle provisioning principles.
• Experience with Atlassian administration (Jira and Confluence user management, permissions, groups, and basic configuration).
• Solid understanding of identity and access management concepts (SSO, SAML, SCIM, Okta) and general IT security/data protection principles.
• Strong communication and interpersonal skills, with the ability to interact effectively across both technical and non‑technical stakeholders.

Preferred / Bonus Qualifications:

• Nice‑to‑have: Practical experience or familiarity with scripting languages (e.g., Python, Bash, JavaScript) and working directly with REST APIs.

• Hands‑on familiarity with core portfolio SaaS tools such as 1Password, Miro, Zapier, or DocuSign.

• Understanding of ITSM (IT Service Management) frameworks and software asset management.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast‑paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET morsels.