Application Specialist - SaaS Operations & Automation

Just Eat Takeaway.com; Ewell; On-site; GBP 55,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own a portfolio of enterprise SaaS apps, manage lifecycle, access, security, and governance while supporting collaboration tools like Jira and Confluence. You will drive automation and AI integration using low-code/no-code platforms, REST APIs, and vendor interactions, ensuring least-privilege access and compliant security.

Join a global Application Management team that values process efficiency, governance, and

Qualifications

• Experience administering and supporting enterprise SaaS applications or working within an IT Operations / Application Management environment.
• Must-have experience with low-code/no-code platforms and AI tools: Demonstrated proficiency with tools such as Zapier, Jira Automation, and AI-driven automation capabilities to optimize workflows.
• Working knowledge of user access management, license management, and SaaS lifecycle provisioning principles.
• Experience with Atlassian administration (Jira and Confluence user management, permissions, groups, and basic configuration).
• Solid understanding of identity and access management concepts (SSO, SAML, SCIM, Okta) and general IT security/data protection principles.
• Strong communication and interpersonal skills, with the ability to interact effectively across both technical and non-technical stakeholders.

Responsibilities

• Own portfolio of SaaS applications, managing lifecycle, access, security, and governance.
• Provide BAU administration for Atlassian tools (Jira, Confluence) including user management and licensing.
• Identify automation opportunities using AI, low-code/no-code platforms, and REST APIs to reduce manual tasks.
• Monitor license usage and perform vendor interactions to optimize ROI.
• Ensure security governance and least-privilege access across managed apps.
• Engage stakeholders from HR, Legal, Marketing, Engineering, and Finance to gather requirements.
• Maintain knowledge base, runbooks, and documentation for IT Operations.

Skills

SaaS administration

Automation

AI integration

Atlassian admin

Identity & IAM

Security & data protection

Stakeholder engagement

Documentation

Low-code/no-code

REST APIs

Tools

Jira

Confluence

1Password

Zapier

DocuSign

Okta

Job description

We are seeking an Application Specialist (SaaS Technician) with a passion for automation, integration, and process efficiency to join our global Application Management team. In this role, you will help build and maintain a secure, reliable, cost-efficient, and highly functional SaaS application environment.

You will take ownership of a portfolio of business‑critical SaaS applications (such as 1Password, Miro, Zapier, DocuSign, and others), managing their lifecycle, access, security, and governance. Additionally, you will provide day‑to‑day administration support for our collaboration tools (e.g., Atlassian Jira and Confluence) while actively identifying opportunities to eliminate manual tasks using AI tools, low‑code/no‑code platforms (e.g., Zapier, Jira Automation), and API integrations.

These are some of the key ingredients to the role:

• SaaS Lifecycle & Operations Management: Take ownership of assigned SaaS applications (e.g., 1Password, Miro, Zapier, DocuSign), handling day‑to‑day administration, configuration, user onboarding/offboarding, role‑based access management, and vendor interactions.
• Automation & AI Integration: Actively implement and maintain low‑code/no‑code workflows (e.g., Zapier, Jira Automation) and leverage AI tools and REST APIs to streamline repetitive operational tasks, automate data updates, and reduce manual effort.
• Atlassian BAU Administration: Provide business‑as‑usual (BAU) administration support for Atlassian tools (Jira, Confluence), including user and group management, permission requests, space administration, standard project setup, and license handling.
• Cost & License Optimisation: Monitor software utilization, license allocation, and AI credit usage. Conduct license harvesting and assist in evaluation and renewal decisions to maximize ROI.
• Security, Identity & Governance: Ensure managed applications comply with internal security and data protection standards. Implement least‑privilege access, manage enterprise password vaults (e.g., 1Password), conduct biannual access recertifications, and work alongside IAM teams on SSO/SCIM integrations and Okta provisioning.
• Shadow IT & Application Remediation: Act as a governance safety net by identifying unauthorized software usage, bringing unmanaged applications into a governed state, and establishing clear usage policies and documentation.
• Stakeholder Engagement & Requirement Gathering: Hold requirements‑gathering sessions with cross‑functional stakeholders (e.g., HR, Legal, Marketing, Engineering, Finance), evaluate new software proposals, conduct comparisons, and manage expectations.
• Support & Knowledge Sharing: Act as a main point of contact for internal SaaS inquiries and technical support. Maintain the team’s knowledge base, runbooks, and documentation, and provide guidance to IT Operations colleagues.

Experience administering and supporting enterprise SaaS applications or working within an IT Operations / Application Management environment.

Must‑have experience with low‑code/no‑code platforms and AI tools: Demonstrated proficiency with tools such as Zapier, Jira Automation, and AI‑driven automation capabilities to optimize workflows.

Working knowledge of user access management, license management, and SaaS lifecycle provisioning principles.

Experience with Atlassian administration (Jira and Confluence user management, permissions, groups, and basic configuration).

Solid understanding of identity and access management concepts (SSO, SAML, SCIM, Okta) and general IT security/data protection principles.

Strong communication and interpersonal skills, with the ability to interact effectively across both technical and non‑technical stakeholders.

Preferred / Bonus Qualifications

• Nice‑to‑have: Practical experience or familiarity with scripting languages (e.g., Python, Bash, JavaScript) and working directly with REST APIs.
• Hands‑on familiarity with core portfolio SaaS tools such as 1Password, Miro, Zapier, or DocuSign.
• Understanding of ITSM (IT Service Management) frameworks and software asset management.

That’s good, because at Just Eat Takeaway.com (JET) we believe everything is possible, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

The opportunity, At JET, this is on the menu:

Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast‑paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET morsels.