Application Specialist, Belfast

Abacus Professional Recruitment Ltd; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic professional services company in Belfast is looking for an Application Specialist to join their DMS team. This role involves implementing system updates, monitoring performance, and providing SQL scripting for reports. The ideal candidate will have in-depth knowledge of iManage Work 10 and excellent customer service skills. The company offers a highly competitive salary alongside great perks including private healthcare and a pension scheme. This position allows for flexible working with 3 days on-site and 2 days WFH.

Benefits

Private medical insurance

Cash plan

Dental insurance

Pension

Life assurance

Income protection

Critical illness cover

Annual holidays

Bank holidays

Cycle to work scheme

Gym discounts

Qualifications

• Proven experience in providing SQL scripting for reports.
• Strong customer service skills with the ability to liaise with various stakeholders.
• Experience in supporting and leading projects.

Responsibilities

• Contribute to system updates and improvements.
• Monitor system performance and address bottlenecks.
• Provide DMS training to the IT service desk team.

Skills

iManage Work 10

Microsoft 365

Teams

SharePoint

Active Directory

Azure cloud services

Incident Management

Problem Management

ITIL framework

iManage Work Server

Communications Server

Preview Server

RAVN

Data migration tools

Troubleshooting

Information barrier solutions

Litera tools

Education

iManage Certified Systems Engineer qualification

Project Management Professional (PMP)

PRINCE2

Job description

Application Specialist, DMS Team – Belfast

Abacus is promoting this opportunity on behalf of a dynamic and fast‑growing professional services company. They are keen to attract an Application Specialist to join the DMS team within their Belfast base.

The Role:

The role is designed for you to contribute to the implementation of system updates, upgrades and improvements. You will also monitor system performance and bottlenecks and ensure systems are aligned to best practice and functioning within optimum levels. You will also support and lead projects and support and maintain IMCC integrations and suggest and implement improvements within the DMS ecosystem.

You will also provide SQL scripting for reports and confidently liaise with external vendors, internal technical teams and end‑users. You will also provide DMS training and upskilling of the IT service desk team.

The role suits someone who can demonstrate excellent customer service skills and work with stakeholders at all levels of an organisation, from leadership to support. It suits someone who is strong on technical aspects but also keen to pitch in with ideas and initiative as part of a continuous improvement culture.

Your Experience and Skills:

• In‑depth knowledge of iManage Work 10
• Knowledge of Microsoft 365, Teams, SharePoint
• Experience of Active Directory and Azure cloud services
• Confident with Incident and Problem Management
• Ability to work within ITIL framework
• Good knowledge iManage Work Server, Communications Server, Preview Server and RAVN
• Experience with data migration tools
• Strong troubleshooting experience
• Experience with an Information barrier solution e.g. Intapp Walls
• Experience with Litera tools e.g. Litera CAM

Desirable experience:

• Working knowledge of APIs and use within a DMS is beneficial
• iManage Certified Systems Engineer qualification is highly beneficial
• Project Management Professional (PMP), PRINCE2, or other relevant project management certifications are beneficial.

This is a two‑stage interview process online and then on‑site. It is important to note that this role is 3 days on site and 2 days WFH and that travel is very rare. It is mainly a 9am-5pm role but occasionally, some upgrades will be required outside of core hours e.g. on a Saturday morning, but this is evenly spread across the team.

The Reward:

The company is keen to attract best‑in‑class people and are willing to offer highly competitive salary packages. An outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more.

Next:

This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi‑award‑winning company, send your CV to Abacus immediately.