Application Security Engineer

Fin; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Free lunch and snacks

Flexible paid time off

Comprehensive health and dental insurance

Paid maternity and paternity leave

Cycle-to-Work Scheme

Job summary

Intercom is seeking a Security Engineer to enhance tier-zero security capabilities for its AI Customer Agent, Fin. Responsibilities include designing security features, conducting architecture reviews, and participating in security incident response.

The ideal candidate will have extensive experience in SaaS security and software engineering, with a focus on modern application security threats. Intercom supports a hybrid working model, ensuring connection while providing flexibility.

Benefits include competitive salary, health insurance, and an engaging office environment.

Qualifications

• Proven application security, product security or security engineering experience within a SaaS environment.
• Strong software engineering skills with experience designing, building, and operating production systems.
• Deep understanding of modern application security threats and secure software development practices.

Responsibilities

• Own and engineer tier-zero security capabilities.
• Design, build, and evolve customer-facing security features.
• Perform architecture reviews and security assessments.

Skills

Application security experience

Software engineering skills

Understanding of application security threats

Authentication and authorization experience

Incident response experience

Programming skills

Familiarity with AI-assisted tools

Experience with cloud security

Collaboration with engineering teams

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.

What will I be doing?

• Own and engineer tier-zero security capabilities that help customers securely deploy and manage Fin.
• Design, build, and evolve customer-facing security features, including authentication, SAML/SSO, permissions systems, audit and activity logging, malicious URL scanning, and other enterprise security controls.
• Partner with engineering teams throughout the software development lifecycle to build secure products and services.
• Perform architecture reviews, threat modelling exercises, and security assessments for new features and systems.
• Build security tooling, automation, and developer-facing building blocks that make secure development easier and more scalable.
• Contribute to secure development standards, guidance, and best practices across Fin.
• Lead application security initiatives across the software development lifecycle, helping teams identify and address security risks early.
• Participate in a shared on-call rotation and lead security incident response, investigation, and remediation efforts.
• Drive security initiatives from problem definition through design, implementation, and measurable outcomes.
• Partner with teams building AI-powered products to assess and mitigate emerging security risks.
• Help shape Fin's AI-first approach to security, including AI-powered detection, red-team automation, continuous monitoring, and emerging defensive capabilities.
• Support the secure adoption of AI-assisted software development tools and engineering workflows.

What skills do I need?

• Proven application security, product security, or security engineering experience within a SaaS environment.
• Strong software engineering skills with experience designing, building, and operating production systems.
• Deep understanding of modern application security threats, secure software development practices, and threat modelling.
• Experience designing, building, or securing authentication, authorization, identity, or enterprise security capabilities.
• Experience conducting architecture reviews and security assessments for complex systems.
• Hands-on security incident response experience, including leading investigations and remediation efforts.
• Strong programming skills and experience building tools, automation, or developer-focused solutions.
• Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.
• Ability to communicate security concepts clearly and collaborate effectively with engineering teams.
• A pragmatic approach to balancing security, customer impact, and engineering velocity.
• Experience building or owning authentication, SAML/SSO, identity, or access management capabilities.
• Experience securing AI-powered products or familiarity with security considerations for large language models, agentic systems, retrieval-based architectures, or AI tool integrations.
• Experience building security automation or security-focused platform capabilities at scale.
• Familiarity with cloud security, infrastructure security, or distributed systems.
• Experience working across both large-scale SaaS environments and high-growth companies.

We are a well treated bunch, with awesome benefits! If there's something important to you that isn't on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Hybrid Working Policy

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.