Application Engineer - Esprit (f/m/d), Services

Hexagon AB; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global leader in sensor and software solutions is seeking an experienced Application Engineer for ESPRIT. This role involves providing advanced technical support, managing escalated customer issues, and collaborating with international teams to enhance product adoption. The ideal candidate will have substantial experience with CAM software and troubleshooting in complex environments. This position offers a competitive salary and a flexible, home-based work environment.

Benefits

Competitive salary

Flexible home-based work environment

Opportunities for international collaboration

Qualifications

• Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
• Strong understanding of complex machine tools and machining processes.
• Demonstrated ability to analyze and troubleshoot advanced technical issues.
• Excellent communication skills, with the ability to mentor global teams.
• Proactive approach to problem-solving.

Responsibilities

• Provide second-level technical support for ESPRIT software.
• Manage and resolve complex customer issues.
• Investigate potential software bugs and enhancement requests.
• Document, log, and track requests with development teams.
• Deliver training and mentoring to enhance support quality.

Skills

Experience with ESPRIT CAM

Understanding of complex machine tools

Troubleshooting advanced technical issues

Excellent communication skills

Proactive problem-solving

Professional proficiency in English

Job description

We are seeking an Application Engineer – ESPRIT (f/m/d) to provide advanced technical support for our ESPRIT CAM software. In this role, you will collaborate closely with regional support teams and global partners, addressing complex escalated issues, driving product adoption, and strengthening the connection between support and development.

Job Responsibilities

• Provide second-level technical support for ESPRIT software and associated CAM solutions to Hexagon’s regional teams and partner network.
• Manage and resolve complex customer issues escalated by regional teams and partners.
• Investigate potential software bugs and enhancement requests.
• Collaborate with development teams to document, log, and track requests, ensuring clear and timely communication with end users.
• Deliver training and mentoring to regional teams and partners to enhance support quality for end users.
• Support the rollout of new product releases and software versions.
• Partner with product and regional support teams to create and promote self-service support tools, forums, and communities.

Qualifications

• Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
• Strong understanding of complex machine tools and machining processes, particularly in high-precision production environments.
• Demonstrated ability to analyse and troubleshoot advanced technical issues, ideally in a global or multi-regional support context.
• Excellent communication skills, with the ability to mentor and upskill global teams.
• Proactive and adaptable approach to problem-solving across diverse technologies and teams.
• Professional proficiency in English

We Offer

• A collaborative role supporting industry-leading technologies in smart manufacturing.
• Opportunities to work with international teams and tackle diverse technical challenges across regions.
• Direct influence on product development, serving as the bridge between end users and engineering.
• Competitive salary and a flexible, home-based work environment.
• Occasional travel (0–10%) for team and partner collaboration.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Job Title: Application Engineer - Esprit (f/m/d)

Job Function: Service Application

Job Location (Short): Swindon, GBR, SN5 7XP

Workplace Type: Remote

Workplace Details: UK preferred - other Eurpean countries to be considered

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.