Application Development and Support Manager

Financial Services Compensation Scheme; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Employer pension 9%–15%

Private medical and dental insurance

EAP and Virtual GP

26 days annual leave + bank holidays

Hybrid work policy (60% home)

Job summary

FSCS is seeking an experienced Application Development and Support Manager to join our Technology Senior Leadership Team during a pivotal transformation period. You will drive strategic technology change across the Deposits estate, leveraging automation, AI and data to deliver secure, resilient services that improve customer outcomes and strengthen UK financial stability.

You will lead a cross‑functional Agile team, oversee planning, DevOps, CI/CD and governance, and own end‑to‑end delivery,

Qualifications

• Experience leading technology transformation and cross‑functional teams.
• Strong Agile delivery discipline and ability to translate business priorities into technical solutions.
• Demonstrated ability to manage secure and resilient technology estates.

Responsibilities

• Lead strategic technology transformation across the Deposits estate, ensuring secure, compliant services.
• Drive Agile delivery, automation, and operational resilience with a focus on customer outcomes.
• Oversee DevOps, CI/CD, release planning and governance for core applications.
• Own end‑to‑end management of the Deposits application estate including security and performance.
• Develop and resource the Development Team to deliver transformation outcomes.

Skills

Leadership

Agile/Scrum

DevOps/CI-CD

Azure/Azure DevOps

Security & Compliance

Stakeholder Communication

Tools

Azure DevOps

Job description

FSCS are looking for an experienced Application Development and Support Manager to join our Technology Senior Leadership Team at an exciting time of transformation.

This role will play a pivotal role in delivering FSCS’s five-year strategy by transforming of our business-critical Deposits technology estate, using automation, AI and data to build secure, resilient and scalable services that improve customer outcomes, deliver value for levy payers and strengthen UK financial stability.

Key Responsibilities Include

• Transformation and technology leadership: Lead strategic technology transformation across the Deposits estate, using automation, AI and data to improve efficiency and customer outcomes while maintaining stable, secure and compliant services.
• Application delivery and continuous improvement: Translate business priorities into deliverable technical solutions and drive Agile delivery, engineering improvement, automation and operational resilience.
• Agile delivery and engineering leadership: Lead a cross-functional Agile team, providing technical direction and overseeing planning, risk, governance, DevOps, CI/CD and solution quality.
• Operational management: Take end-to-end ownership of the Deposits application estate, including support, lifecycle management, security, resilience, performance and controlled releases.
• Team management: Lead, develop and resource the Development Team while retaining accountability for service delivery, transformation outcomes and engineering quality.
• Team collaboration and supplier management: Build effective relationships across the wider Data and Technology teams, communicate organisational standards and decisions, manage suppliers and support wider objectives.
• Information security and data protection: Ensure Deposits applications and data comply with FSCS security and data protection policies, with incidents reported through established procedures.

About You

This is a key role within the FSCS's Data and Technology Senior Leadership Team. The role will require someone with excellent communication, influencing, and problem-solving skills.

Key Areas Of Expertise And Experience Required Include

• Delivering complex business and technology transformation whilst maintaining operational service ownership
• Delivering AI-enabled, automated, or operational transformation initiatives
• Leading cross-functional Agile/Scrum teams
• Technical delivery leadership, including sprint planning, estimation, dependency management, release planning, and delivery governance
• Strong practical experience of DevOps and CI/CD practices
• Managing engineering teams delivering business-critical applications in Azure and Azure DevOps environments

Successful candidates will also be able demonstrate behaviours aligned to FSCS's ways of working, taking accountability, showing courage, working stronger together, embracing continuous learning and remaining focused on delivering results.

Why Join Us?

Join an organisation with a clear purpose - to support financial stability, giving customers confidence, continuity and compensation when financial services fail.

Here, you’ll take real accountability for decisions that make a difference, working with courage and honesty to challenge and improve outcomes. You’ll collaborate with talented colleagues to deliver the right solutions at the right time, continually learning as you go.

Together, we stay focused on what success looks like, being accessible, efficient and trusted, while delivering meaningful results that strengthen the UK financial system.

Our Offer

We have invested greatly in a flexible people offer that we’re proud of, that our employees love and that supports and promotes diversity, inclusion, and overall wellbeing.

Our hybrid policy supports a healthy work life balance allowing up to 60% work from home and 40% working from our brand new office space between Aldgate and Liverpool Street.

Key Benefits Include

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

For over 20 years, FSCS has been the UK’s financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we’ve built a culture of empathy, resilience, and continuous improvement — always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.