Application Consultant

Harris Health Alliance; Bristol; Remote; GBP 40,000 - 60,000; Full time

Job summary

A healthcare software provider is looking for an Application Consultant to work remotely in the UK. This role involves translating workflows into product configurations, delivering training, and maintaining customer relationships. Ideal candidates will have experience with clinical data models and demonstrate strong skills in product demonstrations and training material design. Benefits include 30 days of annual leave and a Lifestyle Reward of £325.

Benefits

30 days annual leave

Lifestyle Reward of £325

Flexible working arrangements

Qualifications

• Experience designing tailored product demonstrations for various audiences.
• Ability to manage Q&A and translate feedback into actions.
• Experience with clinical data models and system configuration.

Responsibilities

• Translate workflows into configurations for clinical models.
• Deliver product demonstrations and training to customers.
• Maintain strong relationships and support customers throughout onboarding.

Skills

Product demonstrations

Training material design

XML clinical data models

SQL scripting

Process mapping

Tools

Jira

Confluence

Job description

Overview

Harris Health Alliance, a Harris Computer company, are recruiting for an Application Consultant on a permanent, remote-working basis. This newly created growth role is fully remote, but you’ll have flexibility to mix working remotely with trips to our collaborative offices based in Chippenham, Swindon, Chester and Plymouth.

Responsibilities

• Translate real-world workflows into robust configurations for the clinical model and configuration layers of our product.
• Map and improve customer processes and ensure new sites are set up correctly and ready for adoption.
• Lead 2nd/3rd line investigations, deliver bespoke development in the legacy clinical model where appropriate, and support customers end-to-end through demonstrations, training, onboarding, and onsite go-live.
• Maintain strong customer relationships, field and escalate system queries, and act as a conduit between customers and internal teams.
• Help define and scope new product work, balancing customer needs with delivery feasibility.
• Deliver product demonstrations, prepare tailored demo scripts and datasets, conduct live remote demonstrations, capture questions and follow-up actions, and maintain demo environments reflecting current product capabilities.
• Provide customer process mapping assistance and facilitate workshops to capture current state processes, helping map future state workflows.
• Identify gaps, risks, and improvement opportunities; align workflows to product configuration; produce process maps, RACI notes, and signoffs to inform configuration and development.
• Configure new projects (gather configuration requirements; set up roles, permissions, forms, templates, and parameters); build and validate configurations in non-production, then promote to production with approvals.
• Maintain configuration inventories, change logs, and environment parity.
• Deliver customer training and develop/maintain training materials, quick-reference guides, and exercises; deliver remote role-based training and assess understanding while reinforcing best practices.
• Track attendance, feedback, and competency; schedule refreshers as needed.
• Support general onboarding (fielding system queries, pain points, escalating accordingly) and run onboarding clinics and Q&A sessions; manage early-life support queues.
• Log, triage, and escalate pain points; ensure timely responses and clear updates; provide guidance on best practices, navigation, and setup for new users and sites.
• Provide implementation and go-live support.

What we are looking for (Experience/Skillset)

• History of delivering tailored product demos to varied audiences, preparing scripts, scenarios, and demo data.
• Experience designing role-based training materials (guides, exercises) and delivering sessions onsite and remotely.
• Ability to capture feedback, manage Q&A, and translate questions into follow-up actions.
• Practical experience working with domain/clinical data models, configuration parameters, business rules, and validation logic.
• Demonstrable experience triaging, reproducing, and resolving complex application issues in configurable enterprise systems.
• Proven collaboration with R&D and Support to drive defect fixes and communicate status clearly to stakeholders.
• Strong understanding of XML clinical data models and product configuration layers (business rules, validation logic, parameters).
• Competence in legacy system customization: SQL scripting/model-driven changes, version control, unit/regression testing, and safe deployment/rollback.
• Site configuration setup: roles/permissions, forms/templates, workflows, and system parameters.
• Process mapping: facilitating workshops, documenting current/future state, identifying gaps/risks, and aligning configuration to workflows.
• Organised, proactive and quality-driven; able to balance delivery pace with compliance and clinical safety considerations.

Desirable (but not essential)

• Awareness of clinical workflows, safety considerations, and data privacy/governance expectations.
• Familiarity with NHS clinical safety processes (DCB0129/DCB0160 awareness) and information governance.
• Experience with Jira/Confluence and working within Agile delivery.

About Us

Formed in 2024 Harris Health Alliance, a subsidiary of Harris Computer comprises four distinct brands all operating within the Healthcare sector providing software to clients worldwide.

Harris Health Alliance is part of Harris Computer group, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Harris’ strategy focuses on acquiring software businesses, strengthening and managing them well, and growing them for the future. Our companies provide mission-critical software solutions to a global customer base across various vertical markets. We are a part of Constellation Software Inc. (TSX: CSU), one of the world’s most active acquirers of software businesses.

At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.