Appliance Claims Specialist

Pacifica; North East; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading service provider in the UK is seeking a Claims Handler to join their team in Houghton-le-Spring. This full-time role involves providing exceptional customer support related to appliance claims under warranty, managing claims processes effectively, and ensuring customer satisfaction. Ideal candidates will possess strong problem-solving and multitasking skills, along with proficiency in Microsoft Office. The position includes competitive benefits including up to 33 days of holiday and a pension scheme.

Benefits

Up to 33 days' holiday

Pension Scheme

Free Multi Appliance Protection Cover

Free on-site parking

Exclusive discounts with retailers

Regular company events

Qualifications

• Deliver exceptional customer service to all internal and external clients.
• Demonstrated problem-solving skills.
• Ability to manage tasks in a fast-paced environment.

Responsibilities

• Provide world-class customer support for appliance claims.
• Raise new claims and arrange replacements as needed.
• Manage and promote positive customer interactions.

Skills

Exceptional customer service

Problem solving skills

Flexible working approach

Multi-tasking

Self-motivation

Organisational skills

Microsoft Excel

Microsoft Word

Job description

A leading service provider in the UK is seeking a Claims Handler to join their team in Houghton-le-Spring. This full-time role involves providing exceptional customer support related to appliance claims under warranty, managing claims processes effectively, and ensuring customer satisfaction. Ideal candidates will possess strong problem-solving and multitasking skills, along with proficiency in Microsoft Office. The position includes competitive benefits including up to 33 days of holiday and a pension scheme.