Appeals and Representation Officer

Hoople Group; Hereford; On-site; GBP 24,000; Full time

Job summary

A local government organization in Hereford is seeking an Appeals and Representation Officer. This role involves processing Penalty Charge Notices and administering parking permits. The ideal candidate should possess excellent communication skills, knowledge of PCN legislation, and a commitment to high customer service standards. This position offers a salary of £23,826 per annum along with excellent benefits including 26 days annual leave and a salary sacrifice pension scheme.

Benefits

26 days annual leave plus Bank Holidays

Aviva salary sacrifice pension scheme

Flexible benefits scheme

Healthcare plans

Qualifications

• Strong knowledge of PCN processing and enforcement legislation or of dealing with administrative processes.
• Excellent communication and organizational skills.
• A flexible, self-motivated approach with the ability to work independently.

Responsibilities

• Responding to contested PCNs.
• Preparing documentation for tribunal hearings.
• Carrying out permit administration.

Skills

Knowledge of PCN processing and enforcement legislation

Excellent communication skills

Strong organizational skills

Willingness to learn new processes

Flexible and self-motivated

Job description

Job Title: Appeals and Representation Officer

Hours: 37 per week

Location: Hereford

Salary: £23,826 per annum

Contract: Permanent

Closing Date: 16th November 2025

Interview Date: 21st November 2025

Herefordshire Council is looking for a dynamic and focused individual to join our Parking Services team as an Appeals and Representations Officer. This is a key role within our service for ensuring timely progression of Penalty Charge Notices (PCNs) and the administration of parking permits in accordance with policy and legislation.

Your responsibilities will include responding to contested PCNs, preparing documentation for tribunal hearings, carrying out permit administration, and ensuring high standards of customer service in handling complaints and enquiries.

We’re looking for someone with:

• Strong knowledge of PCN processing and enforcement legislation or of dealing with administrative processes
• A willingness to learn new processes and develop administrative skills
• Excellent communication and organisational skills
• A flexible, self-motivated approach with the ability to work independently
• A commitment to upholding the Council’s THRIVE values

What We Offer

Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

PLEASE NOTE: Applicants must apply online for this vacancy.

About You

About Us

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do

Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals