Apparel Quality Manager

ASOS.com Ltd; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion retailer is seeking a Senior Garment Technologist to oversee quality and fit across multiple product lines including knitwear and denim. This role involves driving technical strategy, managing supplier relationships, and ensuring high standards in product development. Suitable candidates will have significant experience in garment technology and the ability to lead a fast-paced team. Excellent communication and leadership skills are essential. The position is located in the City of Westminster, United Kingdom, and offers competitive benefits including employee discounts and private medical care.

Benefits

Employee discount

Employee sample sales

25 days paid annual leave plus an extra celebration day

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Personalised learning opportunities

Qualifications

• Experience leading a team with multi-product knowledge.
• Ability to drive high standards of quality and fit.
• Strong communication and networking skills.

Responsibilities

• Support Lead Technologist in driving business technical strategy.
• Implement supplier quality performance strategy.
• Drive and manage the fitting process across suppliers.

Skills

Significant experience in a Senior Garment Technologist role

Knowledge of True knitwear, Denim, Jersey, Softs, Tailoring, and Outerwear

Excellent communication skills

Leadership, organizational and prioritization skills

Strong networking skills

Tools

MS Office

Job description

TOPSHOP and TOPMAN are iconic British fashion brands with 60 years of heritage. Headquartered in London, the brands have over 2 million customers across the globe through the ASOS platform and generate brand sales of c£200m. Our mission is to unlock the best of fashion for everyone, with creativity and innovation at our core. Following the formation of a Joint Venture between ASOS and HEARTLAND in October 2024, ASOS is creating a standalone cross‑functional team dedicated to unlocking the huge growth potential of the TOPSHOP and TOPMAN brands. The brands will now benefit from ASOS infrastructure and resources while enjoying the creative freedom and agility of standalone brands. The next 12 months for TOPSHOP and TOPMAN will see the expansion of the brands' offline and online retail presence with the launch of Topshop.com and new wholesale partnerships.

Job Description

The technical team at Topshop is all about achieving the right product quality that not only looks great but fits well and is fantastic value for money. They work closely with the Buying and Merchandising teams and are a key support to Design and Ethical. They are constantly striving to find ways to make sure all our products reach the customers looking the best they can. A desire to improve quality and fit, and the ability to work within a diverse team, build relationships at business and supplier level, and be able to think on your feet in such a fast‑paced environment are all essential to being a member of the Topshop Technical team.

What you'll be doing

• Strong multi‑product experience with premium attention to detail on product construction across: Jersey, True knitwear, Denim, Softs, Tailoring, Outerwear.
• Support Lead Technologist in driving Business Technical strategy contributing towards the business targets and objectives managing multi‑product departments.
• Drive and support technical team to deliver and execute departmental customer returns strategy to drive reduction in returns rates to support cost savings.
• Drive improved management of the fitting process within the department and across suppliers, supporting speed, reduction in samples and cost savings.
• Build/develop new processes and pioneer industry‑leading technologies to support continuous improvement in quality, speed to market and product innovation.
• Drive and implement internal WOW with Design, Buying and Suppliers to ensure quality and premium finish is built into product at very early development stage.
• Strong Offshore Technical audit and manufacturing knowledge.
• Drive and implement supplier quality performance strategy, ensuring optimised sealing hit rate, driving block management – leading to improved customer quality perception and reduction in customer returns.
• Drive and support business shift from Quality Control to Quality Assurance for all production stages offering technical guidelines, product specification knowledge and proactive processes within the supplier base.
• Drive technical capabilities within the supplier base to deliver quality, placing the right product in the right factory with right cost and right lead time.
• Support and drive in the review and update of the technical manual to deliver leading quality, make‑up and construction standard guidelines.

Qualifications

• Significant experience in a Senior Garment Technologist role, with extensive knowledge of multi‑product and experience leading a team.
• Specialized in True knitwear, Denim, Jersey, Softs, Tailoring and Outerwear.
• Passionate about the role and driving high standards of quality and fit within your department(s).
• Expert knowledge of pattern cutting and grading.
• Significant experience of working within a high‑street retailer and/or supplier/manufacturer.
• Adapt to and drive change and take the initiative.
• Strong communication and networking skills across all levels and stakeholders.
• Excellent communication skills, with the ability to build cross‑functional relationships across the business and with suppliers.
• Reliable, flexible, and good at leading a fast‑paced team.
• Good working knowledge of MS Office.
• Strong leadership, organisational and prioritisation skills.
• Experience in leading and developing more junior team members, harnessing talent within the team and supporting their individual development needs.

Benefits

• Employee discount (Hello ASOS discount!).
• Employee sample sales.
• 25 days paid annual leave plus an extra celebration day for a special moment.
• Discretionary bonus scheme.
• Private medical care scheme.
• Flexible benefits allowance – choose to take as extra cash or use towards other benefits.
• Opportunity for personalised learning and in‑the‑moment experiences that enable you to thrive and excel in your role.