Anticoagulation Administrator

www.healthjobsuk.com - jobboard; Chichester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS trust in Chichester is seeking an Anticoagulation Administrator to manage anticoagulation clinics and support staff. The successful candidate will act as a contact point for patients, handle sensitive information, and collaborate closely with clinical teams. Ideal candidates will possess strong communication skills and IT proficiency, with previous healthcare experience preferred. This role offers a competitive salary and the chance to contribute to essential healthcare services.

Benefits

Extensive wellbeing programme

Flexible working options

Supportive staff networks

Qualifications

• Excellent interpersonal and engagement skills.
• Able to organise own work and work methodically.
• Ability to take, record, and distribute minutes of meetings.
• Computer literate.

Responsibilities

• Manage complex queries and phone calls.
• Book patient clinic appointments using CAREFLOW.
• Act as a point of contact for patients and healthcare staff.
• Ensure compliance with Trust policies and guidelines.

Skills

Excellent communication skills

Organisational skills

IT Experience with Microsoft Word/Excel

Knowledge of medical terminology

Experience of work within a health care setting

Education

GCSE or equivalent in English Grade 4 (C) or above

NVQ 3 or equivalent experience

Tools

Hospital IT systems

Careflow

Job description

Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site St Richards Hospital Town Chichester Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 17/12/2025 23:59

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

The Anticoagulation Administrator will have responsibility for the organisation of anticoagulation clinics and the day to day smooth running of the service, receiving referrals and dealing with complex anticoag queries. In your role working face to face with our service users, you will be the initial contact point representing the Anticoagulation Team for our service users and stakeholders. Under the leadership and guidance of the Thrombosis and Anticoagulation Administration Manager, you will be able to use your own judgement to determine when advice from senior colleagues is required. To follow all department protocols in dealings with both colleagues and clients, contributing and implementing changes when required. Raise concern and escape? Not; but we can keep tasks. The Anticoagulation administrator must be able to work autonomously and also in conjunction with the administrative team, clinical nurse specialists, consultants and internal and external stakeholders.

Main duties of the job

• Act as a point of contact for patients, carers and telephone callers;
• Provide and receive complex and sensitive information such as personal medical information;
• Deal with enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required;
• Liaise between laboratory staff and users of the service and deal with telephone enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required;
• Work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments;
• Work alongside Trust colleagues to contribute to the Trust vision “We Care” and to contribute fully towards Western Sussex Hospitals NHS Trust corporate objectives, divisional and departmental delivery plans. Demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy;
• Attend regular staff meetings to ensure effective communication of departmental standards and issues;
• Provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate;
• Identify and problem solve service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate;
• Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner;
• Close working with the Administration Manager to ensure constantly updated system reviews, patient management and best practice;
• Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention;
• Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors;
• Answering patient telephone line including managing the answerphone system, dealing with complex anticoagulation queries, rebooking appointments as appropriate. Passing on advice provided by the Clinical Nurse Specialist when required;
• Book patient clinic appointments using CAREFLOW;
• Use the 4s DAWN Anticoagulation Dosing System and enter patient data accurately and timely;
• Upload relevant documentation into DAWN and Evolve to develop a paperless environment.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Person specification

• GCSE or equivalent in English Grade 4 (C) or above;
• IT Experience with Microsoft Word/ Excel;
• Experience of work within a health care setting;
• Knowledge of medical terminology;
• Experience in the field of administration and data analysis obtained through qualifications or the equivalent practical experience gained through working in a high level administration setting including taking, recording and distributing minutes of meetings;
• Excellent communication skills both verbal and written in the English language;
• Excellent interpersonal skills and engagement skills;
• Good organisational skills;
• Able to organise own work, including good time-keeping and to work methodically. Ability to work as part of a team;
• Computer literate in all hospital IT systems to include Careflow, Bamboo, IPROC, Winpath;
• Ability to take, record and distribute minutes of meetings;
• NVQ 3 or equivalent experience;
• Ability to take, record and distribute minutes of meetings;

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues;
• Evidence of having championed diversity in previous roles (as appropriate to role).

Important information for applicants

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications.

Further Information
For help with the application process for Nursing vacancies, please email [e-mail].
For help with the application process for Non-Nursing vacancies, please email [e-mail].

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Karen Lewis
Job title VTE and Anticoagulation Administration Manager
Email address [e-mail]
Telephone number 01273 664578

Sam Bywater - Anticoagulation Nurse Manager
Email: [e-mail]

SRH: Tel:[phone] Ext: 33516 - Worthing: Tel: [phone] Ext 85574/85812

General working days: Mon-Thursday 8am - 6pm (Occasional Mon off & work Fridays)