Anti-Social Behaviour Caseworker

Stonewater; Essex; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading housing provider is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish. The role involves collaborating with external partners, resolving customer issues, and preparing legal cases while demonstrating exemplary communication and problem-solving skills. This home-based position offers the opportunity to influence and innovate within a supportive team environment.

Benefits

Comprehensive training

Supportive work environment

Opportunities for career development

Qualifications

• Experience of managing anti-social behaviour cases.
• Experience of working in partnership with external stakeholders.
• Understanding the law about managing housing and anti-social behaviour.
• Experience of using harm-based approach to ASB triage.
• Outstanding communication skills.
• Ability to problem-solve and find innovative solutions.

Responsibilities

• Deliver resolutions to customer inquiries and follow-up actions.
• Collaborate with police and local authorities.
• Prepare and present cases in court.
• Propose service innovations based on data insights.

Skills

Managing anti-social behaviour cases

Developing partnerships with stakeholders

Understanding housing law and safeguarding

Using harm-based approach to triage

Communication skills

Problem-solving and innovative solutions

Experience of preparing case files for court

Using mediation or conflict resolution

Job description

Role Overview

Here at Stonewater, we are seeking an Anti‑Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate.

Location

The role is predominantly home based, so your location isn’t the most important thing to us. We’re particularly keen to recruit to support our operational delivery in the following areas: Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.

Core Responsibilities

You’ll provide customers with an efficient journey, delivering resolution and next steps, showing sophisticated influencing and negotiation skills and preparing and presenting cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.

Collaboration with our partners in the police, local authority, mental health services, as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In cases where legal action is deemed proportionate, you’ll prepare and present legal cases in court. You’ll work closely with our external legal services partners to ensure we get the right outcomes.

You will be given comprehensive training, travel to court hearings, visit customers and communities when required, and take part in duty processes to triage cases. Using data and behavioural insights you’ll propose service innovations, develop professional knowledge in ASB specialist areas, and build customer confidence in digital channels, demonstrating commitment to new digital tools.

Ideal Candidate

• Experience of managing anti‑social behaviour cases.
• Experience of developing and working in partnership with external stakeholders.
• Understanding of the law and relevant legislation around managing housing, anti‑social behaviour and safeguarding.
• Experience of using the harm‑based approach to ASB triage.
• Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
• An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
• Skills in adopting new digital solutions and innovations and experience of delivering change.
• Experience of partnership working to meet the needs of customers, complex multi‑agency relationships.
• Experience of preparing complex case files for court and presenting cases in the civil or criminal courts.
• Ability to effectively problem‑solve and find innovative solutions for customers.
• Ability to prioritise and manage a complex case load.
• Experience of using mediation or conflict resolution services.

Appointment Requirements

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like‑minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for Becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.