Anti Social Behaviour ASB Caseworker in Oxford)

Ad Warrior Ltd; Oxford; Remote; GBP 35,000; Full time

Job summary

A leading housing provider seeks an Anti-Social Behaviour (ASB) Caseworker to manage cases from start to finish. The role is predominantly home-based, involving collaboration with various stakeholders. Ideal candidates will have experience dealing with anti-social behaviour and excellent communication skills. Competitive remuneration and comprehensive training are provided.

Qualifications

• Understanding of legislation related to housing, anti-social behaviour, and safeguarding.
• Experience preparing complex case files for court and presenting cases.
• Ability to effectively problem-solve and find innovative solutions for customers.

Responsibilities

• Take ownership of casework from start to finish.
• Collaborate with partners in Police, Local Authority, and Mental Health Services.
• Propose service innovations using data and behavioural insights.

Skills

Experience managing anti-social behaviour cases

Outstanding communication skills

Experience with mediation or conflict resolution services

Skilled in adopting digital solutions

Job description

Anti‑Social Behaviour (ASB) Caseworker

Location: Remote (particularly during operational delivery in the following area: Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.)

Salary: £35,000 per annum

Vacancy Type: Full Time

Closing Date: 17 December 2025

We are seeking an Anti‑Social Behaviour (ASB) Caseworker to take ownership of casework from start to finish, ensuring our ASB Customer Commitments are understood and delivered. This exciting new role is within our Customer Experience (CX) directorate.

The role is predominantly home‑based; your location is secondary, but we especially need support in the areas listed above.

You’ll provide customers with an efficient journey, using sophisticated influencing and negotiation skills; prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs, showing compassion when dealing with complex trauma, domestic abuse, hate crime, financial issues, and related experiences.

Collaboration with partners in Police, Local Authority, Mental Health Services, and external mediation and legal services is essential.

Legal action is often the last resort; we strive for creative solutions. When needed, you’ll prepare and present legal cases in court, and work with external legal partners to achieve the best outcomes.

We provide comprehensive training so all ASB Caseworkers achieve the best results. You’ll also travel to court hearings, make community visits, and participate in national duty processes for case triage.

Using data and behavioural insights, you’ll propose service innovations, develop expertise in ASB specialist areas, and build customer confidence via digital channels, adopting new digital tools.

Ideal Candidate

• Experience managing anti‑social behaviour cases
• Experience developing and partnering with external stakeholders
• Understanding of legislation related to housing, anti‑social behaviour, and safeguarding
• Experience with the Harm based approach to ASB triage
• Experience safeguarding and managing cases with specialist and complex needs
• Outstanding communication skills, with ability to influence and negotiate outcomes
• Skilled in adopting digital solutions and delivering change
• Experience partnership working to meet customer needs in multi‑agency relationships
• Experience preparing complex case files for court and presenting cases in civil or criminal courts
• Ability to effectively problem‑solve and find innovative solutions for customers
• Ability to prioritise and manage a complex caseload
• Experience with mediation or conflict resolution services

Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider, managing around 40,000 homes and serving 93,000 customers across affordable properties and specialist accommodation, with an ambitious house‑building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We invite like‑minded people to join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, and who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and are working toward accreditation as a Disability Confident Leader. We have achieved ADVANCED Employer accreditation for Investing in Ethnicity Maturity Matrix and will work toward Menopause Friendly accreditation.

Stonewater reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate, please proceed through the following link to complete your application: https://careers.stonewater.org/jobs/6798233-anti-social-behaviour-asb-caseworker?promotion=1720987-trackable-share-link-total-jobs-jobsite