Anti Social Behaviour ASB Caseworker

AD WARRIOR; Oxford; Remote; GBP 29,000 - 35,000; Full time

Job summary

A leading housing provider is looking for an Anti-Social Behaviour (ASB) Caseworker. In this role, you will take ownership of ASB casework, ensuring effective resolution while showing compassion. The position is predominantly remote, with a focus on supporting areas such as Oxfordshire. Commitment to service and ability to manage complex issues are vital. The organization emphasizes ethical practices and innovative service delivery in their mission to improve lives.

Qualifications

• Experience of developing partnerships with external stakeholders.
• Understanding of housing law and safeguarding.
• Ability to manage a complex case load.

Responsibilities

• Take ownership of casework from start to finish.
• Prepare and present legal cases in court.
• Collaborate with Police and Local Authorities.

Skills

Experience of managing anti-social behaviour cases

Outstanding high level of communication skills

Ability to effectively problem-solve

Experience of using mediation or conflict resolution services

Skills in adopting new digital solutions

Job description

Anti-Social Behaviour (ASB) Caseworker

Location: Remote (However, they’re particularly keen to recruit to support our operational delivery in the following area: Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.)

Salary: £35,000 per annum

Vacancy Type: Full Time

Closing Date: 17 December 2025

The organisation are seeking an Anti-Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring their ASB Customer Commitments are understood and delivered. This is an exciting new role within their Customer Experience (CX) directorate.

The role is predominantly home based, so your location isn’t the most important thing to them. However, they’re particularly keen to recruit to support their operational delivery in the following area:

• Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.

You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.

Collaboration with their partners in the Police, Local Authority, Mental Health Services; as well as their external mediation and legal services partners is essential to the success of the role.

Legal action is often a last resort in their ASB casework, and they always look to find creative solutions to resolve their cases. In the cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court. So, experience of this is ideal. You’ll also be working closely with their external legal services partners to ensure they get the right outcomes.

They will, however, be giving comprehensive training to ensure that all their ASB Caseworkers are equipped to get the best possible results for their customers. You’ll also be required to travel to court hearings as part of your role as well as carry out other visits to their customers and communities when required. As part of a national team, you’ll also be asked to take part in their duty processes to ensure they effectively triage their cases.

Using data and behavioural insights to propose service innovations and be an active part of delivering change, you’ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you’ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.

The ideal candidate will have:

• Experience of managing anti-social behaviour cases.
• Experience of developing and working in partnership with external stakeholders.
• Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding.
• Experience of using the Harm based approach to ASB triage.
• Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
• An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
• Skills in adopting new digital solutions and innovations and experience of delivering change.
• Experience of partnership working to meet the needs of customers, complex multi-agency relationships.
• Experience of preparing complex case files for court and presenting cases in the civil or criminal courts
• Ability to effectively problem-solve and find innovative solutions for customers
• Ability to prioritise and manage a complex case load
• Experience of using mediation or conflict resolution services

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover the organisation:

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They’re looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.