Anti Social Behaviour ASB Caseworker

Stonewater Careers; Oxford; Remote; GBP 35,000; Full time

Job summary

A housing organization is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish, ensuring customer commitments are delivered. This remote role requires strong influencing and negotiation skills, along with the ability to prepare and present cases in court. Candidates should be compassionate and capable of navigating challenging conversations with customers in sensitive situations.

Qualifications

• Experience in handling casework efficiently from start to finish.
• Ability to prepare and present cases at court.
• Capable of managing challenging conversations and customer needs.

Responsibilities

• Take ownership of ASB casework ensuring customer commitments are met.
• Deliver resolutions and next steps for customers.
• Provide a compassionate approach to customers experiencing distress.

Skills

Influencing and negotiation skills

Compassionate communication

Job description

Anti-Social Behaviour (ASB) Caseworker

Location : Remote (However, were particularly keen to recruit to support our operational delivery in the following area : Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.)

Salary : £35,000 per annum

Vacancy Type : Full Time

Closing Date : 17 December 2025

Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate.

The role is predominantly home based, so your location isnt the most important thing to us. However, were particularly keen to recruit to support our operational delivery in the following area :

• Oxfordshire, Buckinghamshire, West Berkshire and Hertfordshire.

Youll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. Youll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, cur...