Anthropologie Team Leader - Manchester, UK

URBN Urban Outfitters, Inc.; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Life Leave

Employee Discounts

Private Medical Insurance

Season Ticket Loan

Cycle to Work

Development & Training

Job summary

URBN's Anthropologie store in Manchester is seeking a store leadership professional to drive an engaging shopping experience and coach the sales team to deliver exceptional service.

You will lead training, manage store operations, and collaborate with management to meet sales goals while upholding brand standards and a positive, customer-centric environment.

Qualifications

• Experience in a leadership or supervisor role in a fast-paced retail environment.
• Ability to train and develop staff.
• Strong verbal and written communication skills.
• Commitment to Anthropologie's customer-centric service culture.

Responsibilities

• Lead and mentor sales associates to meet service standards.
• Collaborate with management to implement store initiatives.
• Recruitment and onboarding of new staff.
• Maintain high-store environment and brand presentation.
• Manage operations including stock and markdowns.
• Drive customer engagement and sales growth.

Skills

Leadership

Staff training

Communication

Retail excellence

Job description

Location

This position is located at 1 St. Anns Square, Manchester, , M27EF United Kingdom

Role Summary

To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture that fosters creativity, and inspires both the store team and the customer. To support managers with store service initiatives and operating procedures through motivation and training of the sales team.

What You'll Be Doing

People:

• Participate in the training and development of all new and existing associates to meet the Company’s service expectation
• Build and maintain strong relationships with peers; working collaboratively toward common goals
• Participate in staff recruitment and hiring
• Uphold Company standards and act as a mentor, teacher and positive role model to others

Leadership and Communication:

• Lead by example and inspire a shared vision by communicating store and Company goals
• Possess strong communication skills in both written and verbal form
• Utilise sales reports to track, analyse and communicate key performance results
• Work alongside the Department Manager to maximise sales and achieve store and Company goals
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
• Participate in regular touch-bases with the Management Team to foster a shared store vision

Managing the Environment:

• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
• Be a brand ambassador: provide a high level of service and aesthetic representation
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers

Operations:

• Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
• Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
• Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
• Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents

Merchandising and Commercial Awareness:

• Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
• Utilise knowledge of customer shopping trends, stock ownership and store business drivers to effectively drive department focuses

What You'll Need

• Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
• Ability to work with initiative and consistency under tight time constraints
• Ability to positively impact results in sales
• Proven record of training individuals or a team of talented people
• An appreciation and understanding of the Anthropologie culture and its appeal in the market

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.