Analyst - Sparks Loyalty

Marks and Spencer; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in London is seeking a skilled Analyst to join its digital and data team. This role focuses on delivering insights that enhance customer engagement through detailed data analysis. Candidates should have strong technical abilities and experience with SQL, Python, and Power BI. The position offers a collaborative environment, competitive benefits, and opportunities for career development.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

24/7 Virtual GP

Charity volunteer day

Qualifications

• Possess strong technical and statistical abilities.
• Experience analyzing large datasets to derive insights.
• Ability to translate complex analytics into clear recommendations.

Responsibilities

• Collaborate with cross-functional teams for insightful analytics.
• Assess impact of campaigns on customer engagement and profitability.
• Build automated dashboards to streamline insights.

Skills

Technical abilities

Statistical abilities

Problem-solving

Communication skills

Curiosity for customer-led analytics

Experience with SQL/PySpark

Experience with Python

Experience with Power BI

Education

Degree in Maths, Statistics, Economics, or Computer Science

Tools

SQL

Power BI

Python

PySpark

Synapse

Databricks

Job description

Summary

We're seeking a skilled Analyst to join our team, with strong technical and statistical abilities and a dedication to problem-solving. This role offers a chance to explore the full scope of M&S within a high-performing, cross-disciplinary team.

All the details

There has never been a more exciting time to join our digital and data team. Why? Because we are at the start of a journey that will fundamentally change our business, and how our customers shop with us both today - and in the future.

We are bringing together experts in data, personalisation, data science, loyalty, digital products, customer and user experience, and technology, to make sure we are continually experimenting, innovating, being bold and challenging ourselves. All with one goal in mind - to provide the best possible customer experience on the high street, however our customers choose to shop with us.

To help us reach our goal, we're looking for super talented people who will help put digital and data at the heart of everything we do, so that we keep living and breathing it every day. In return, we offer fantastic learning opportunities, clear career pathways and the freedom to innovate, explore, be curious and think differently.

We're seeking a skilled Analyst to join our Dedication team, with strong technical and statistical abilities and a dedication to problem-solving. This role offers a chance to explore the full scope of M&S within a high-performing, cross-disciplinary team.

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third‑party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry‑leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

What you will be doing

• Collaborate Across Teams: Partner with cross‑functional teams to deliver clear, insightful analytics that guide decision‑making for Sparks members – looking at both past behaviours and future trends.
• Assess Sparks campaigns' impact on customer engagement, behaviour change, and profitability for storytelling.
• Analyze Sparks members' shopping habits, interactions, and responses to improve customer engagement.
• Support Agile Trading Decisions: Respond quickly to trading questions with fast‑paced analysis that delivers actionable insights and supports real‑time decision‑making.
• Empower Through Automation: Build accessible, interactive dashboards and automated processes that make insights easy to use‑freeing up time to explore new opportunities.

Who you are

• You enjoy delving into customer‑led analytics and possess a curiosity to investigate data in innovative and valuable ways.
• Strong communication skills with the ability to translate complex findings into clear, commercial recommendations.
• Experience with SQL/PySpark, Python, and Power BI, plus a solid understanding of statistical techniques like forecasting and regression.
• Confidence working with large datasets and a degree in a numerate subject such as Maths, Statistics, Economics, or Computer Science.
• Bonus: Experience with Synapse, Databricks, or APIs is a plus.

Everyone's welcome

We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We're committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.

#LI-Hybrid #LI-HM2