Analyst, IT Support Technician

MUFG Americas; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution is seeking an Onsite IT Support Technician in London to manage desktop installations and provide support for users. The candidate should have at least 2 years of Desktop Support experience, strong customer service skills, and expertise in Windows environments. This role allows for flexible working arrangements and a commitment to diversity and inclusion in the workplace.

Qualifications

• Minimum 2 years experience in Desktop Support role.
• Strong troubleshooting and configuration skills in Windows environments.
• Experience with corporate mobile device support.

Responsibilities

• Manage desktop installations and removals.
• Conduct network patching and checks.
• Support users with desktop and phone issues.

Skills

Desktop Support

Windows 10

Windows 11

Mobile devices management

Customer service

Communication

ITIL processes

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are seeking a versatile and proactive Onsite IT Support Technician to manage a range of desktop, network, and facilities‑related tasks. This role requires hands‑on experience with hardware installations, network patching, and general IT support operations. The ideal candidate will be customer‑focused, organized, and capable of supporting both technical and logistical aspects of IT service delivery.

Key Responsibilities

• PC install and removal
• Patching and Network checks (desktop)
• Housekeeping includes documentation, storage and disposal (IT decom and recycling)
• Monitor arm and pole adjustments and install
• Desk moves and changes
• Specialist desk installations (electric and height adjustable)
• Audio Visual support
• Phone support
• Desktop support
• Gop allocation
• Floorwalks and checks

• IT infrastructure and cabinet install and changes
• Patching copper and fibre
• Desk moves and changes
• Condeco installation and support
• WAP installation and support
• Housekeeping includes documentation, storage and disposal (network)
• Printer support moves and changes
• Specialist desk installations (electric and height adjustable)
• Any issues with IT desk furniture

• Loading Bay and Post room deliveries and collections
• Project Support

Key Skills & Experience

• Proven experience in a Desktop Support or Desktop Support role (minimum 2 years).
• Strong expertise in Windows 10 and Windows 11 environments, including troubleshooting and configuration.
• Experience with corporate mobile devices (iPhones, Android phones, iPads) and mobile device management.
• Strong customer service skills, with the ability to empathize and engage effectively with end users.
• Demonstrated ability to manage multiple service requests and prioritize tasks in a busy, fast‑paced environment.
• Excellent communication skills, especially in face‑to‑face interactions with non‑technical users.
• Understanding of ITIL processes and a desire to apply them to improve IT services.
• Willingness to take on leadership roles in customer‑focused projects and continuous improvement initiatives.

Personal Attributes

• A strong desire to learn and grow, with a commitment to expanding your technical skill set and knowledge.
• Ability to lead by example, taking ownership of customer issues and driving solutions.
• Passionate about delivering exceptional customer service and improving user experiences.
• Proactive, with a focus on continuous improvement and identifying opportunities to streamline support processes.
• Friendly, approachable, and patient, ensuring users feel supported and valued throughout your IT journey.
• Able to work independently, manage time effectively, and adapt to changing priorities.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.