Analyst - Credit and Collections

CSS; Chesterfield; On-site; GBP 32,000 - 52,000; Full time

Job summary

CSS is seeking a Credit & Collections Analyst to join our finance team in the United Kingdom. You will review new accounts, assess risk, monitor overdue payments, and collaborate with sales and operations to resolve disputes and recover cash.

The role emphasizes accuracy, strong communication, and the ability to work independently in a fast-paced environment, with scope to develop credit policies across divisions.

Qualifications

• Associate’s Degree in Accounting, Finance, Supply Chain, or Business required;Bachelor’s Degree preferred.
• 1 year required, 3 years preferred, of experience with accounts receivable, accounting, finance, supply chain or general business
• 1 year required, 3 years preferred, of knowledge of Microsoft Office and ERP platforms (e.g., Oracle, DAX, AS400)
• 1 year required, 3 years preferred, of commercial, B2B credit and collection experience in a high-volume environment
• Experience working with trade credit and other third parties (e.g., D&B, Experian, Equifax) to obtain credit information
• High level of Excel knowledge preferred
• Strong written, oral communication and interpersonal skills
• Ability to work independently as well as in a team environment

Responsibilities

• Manage the new account review process including risk assessment and analysis of financial results of businesses.
• Maintain ongoing risk reviews across the current portfolio of customers in all divisions.
• Support account setups for complex global accounts via Master Service Agreements and Service Level Agreements.
• Monitor past due invoices and conduct high-volume collections via phone, email, or portals.
• Identify root causes of disputes for unpaid or short-paid invoices and document details.
• Perform customer account reconciliations including unapplied cash, credits and unearned discounts.
• Evaluate collectability and perform write-offs within authority.
• Obtain credit information to rate credit worthiness of new and existing accounts.
• Collaborate with sales, operations, finance, contracts, and master administration teams to collect documents and load into tracking tools for approval.
• Review credit holds by assessing credit worthiness and recommend order release to supervisor.
• Report on Customer Payment Performance to stakeholders.
• Examine new data sources and share findings with stakeholders.
• Collaborate with management to develop and implement credit risk policies and procedures

Skills

Communication skills

Analytical thinking

Attention to detail

Independent work

Team collaboration

Excel proficiency

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Oracle

DAX

AS400

Job description

As a Credit & Collections Analyst, you will be responsible forcollectingand maintainingbasic credit information. You will assist reviewing and verifyingoverdue accounts. You will contact customers to confirm outstanding payments and renewcredit information to help minimize outstanding debts.

Responsibilities:

• Managing the new account review process including risk assessment and analysis of financial results of businesses
• Maintain the appropriate levels of risk within the business by completing ongoing risk reviews of our current portfolio of customers across all divisions of the business
• Support the account set ups for more complex global accounts through the use of Master Service Agreements and Service Level Agreements.
• Monitors past due invoices and make a high-volume of collections contacts via phone, e-mail, or customer portals
• Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason.
• Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts.
• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts within their level of authority.
• Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio.
• Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders, credit applications. And loads into contract tracking tool for approval by financial services management and partners.
• Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes recommendations for order release to supervisor.
• Report on Customer Payment Performance to internal and external stakeholders.
• Examine new data sources, assess the benefits to current strategies and share these findings with stakeholders.

Collaborate with management to develop and implement credit risk policies and procedures

Qualifications:

• Associate’s Degree in Accounting, Finance, Supply Chain, or Business required;Bachelor’s Degree preferred
• Licenses/Certificates/Designations - CICM or similar preferred
• 1 year required, 3 years preferred, of experience with accounts receivable, accounting, finance, supply chain or general business
• 1 year required, 3 years preferred, of knowledge of computer system applications:Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required.
• 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required
• 1 year required, 3 years preferred, of Working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information
• High level of Excel knowledge preferred
• Strong written, oral communication and interpersonal skills with a positive disposition
• Strong organizational skills and solution-oriented philosophy preferred
• Ability to work independently as well as in a team environment
• Strong attention to detail with a passion for accuracy
• Willingness to accommodate temporary working hour changes as required by workflow is preferred
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred