Analyst (CNI)

National Energy System Operator Limited; Wokingham; Hybrid; GBP 60,000 - 68,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Pension scheme with 12% company match

NESO Savings Plan 50% match

Flexible holidays

Birthday day off

Cycle to Work Scheme

Private Medical Insurance

Job summary

National Energy System Operator Limited (NESO) in Wokingham is seeking a Data & CMDB Analyst to support configuration management, reporting, and analytics for critical national infrastructure. The role is hybrid, with NSV clearance and requires UK residency for five years.

The successful candidate will manage data quality, CI lifecycles, and CMDB tooling, collaborating with IT teams to map business services to technical infrastructure and provide management-ready metrics.

Qualifications

• Experience in administering Reporting & Analytics systems (SSRS, PowerBI).
• Customer-facing experience in an IT service role.
• Methodical, positive approach to problem solving.
• Experience in Infrastructure/Application ITIL/DevSecOps based support.
• Experience with business-critical real-time systems.
• Ability to produce technical reports for diverse audiences.

Responsibilities

• Data Governance: maintain, update, audit CIs and data integrity.
• Platform Management: configure CMDB tool, discovery, service mapping.
• Process Improvement: onboard/offboard CI lifecycles; ITIL alignment.
• Reporting & Analytics: provide metrics on data quality and CMDB maturity.
• Stakeholder Collaboration: work with IT teams to map services to infrastructure.
• Liaise with 3rd party service centres as required.

Skills

Reporting analytics

Customer service

Problem solving

ITIL/DevSecOps

Real-time systems

Technical reporting

Tools

SSRS

PowerBI

MS SQL

Job description

About the Role

Support of configuration & Asset Management, reporting & analytics for critical national infrastructure systems. The Individual will provide support to the subject matter experts within the CNI Platform team allowing for a more proactive service. The role is Wokingham based, operating on a hybrid basis. This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.

Key Accountabilities

• Data Governance & Accuracy: Maintain, update, and audit Configuration Items (CIs), ensuring data integrity, completeness, and adherence to policies
• Platform Management: Configure and manage the CMDB tool including discovery, service mapping, and integration with other data sources
• Process Improvement: Develop and implement procedures for tracking CI lifecycles (onboarding/offboarding) and align CMDB with ITIL best practices
• Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management (PowerBi, SQL Server Reporting Services (SSRS), Oracle Reports)
• Stakeholder Collaboration: Work with IT teams (Network, Apps support) to ensure accurate mapping of business services to technical infrastructure
• Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management
• Liaise with 3rd party service centres / engineers as required

About You

We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey. In this case, we're looking for someone who has:

• Proven track record in administration of Reporting & Analytics (SSRS, PowerBI)
• Proven customer facing experience in an IT service role
• Proven methodical and positive approach to problem solving
• Experience of working effectively both individually and as part of highly productive small to medium sized teams in an Infrastructure/Application ITIL/DevSecOps based support environment
• Experience of business-critical real-time systems, ensuring high levels of availability through your direct actions
• Demonstration of accountability to see issues through to successful resolutions.
• Experience of producing technical reports/documentation for a non-technical/technical audience
• Experience of technically training & mentoring colleagues would be an advantage
• Strong communicator with excellent writing skills

Essential experience:

• Reporting Analytics systems management, administration and configuration
• MS SQL, PowerBI
• Strong skills in verbal and written communication

Desired Experience:

• Proven customer facing experience in an IT service role
• Proven methodical and positive approach to problem solving
• Experience of working effectively as an individually, or as part of a highly motivated small to medium sized teams in an Infrastructure/Application ITIL based support environment
• Experience of supporting business systems, ensuring high levels of availability
• Demonstration of accountability to see issues through to successful resolutions.
• Experience of producing technical documentation
• A desire to expand one’s knowledge into other domains and think outside of the box.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

What You'll Get

A competitive salary of £60,000 - £68,000 dependent on experience and capability

NESO's core benefits are the essential perks and advantages that form part of your employee package.

• - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
• - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
• - Flexible Bank Holidays & Holiday Trading
• - Additional Birthday Day Off
• - Cycle to Work Scheme, Retail & Gym Discounts
• - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britains's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance