Analyst - Business Change Management

JPMorganChase; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in financial services is seeking an Analyst in Business Change Management to support onboarding and transitions within the Markets Front Office. You'll ensure effective service delivery by coordinating with teams, managing project-related changes, and maintaining system access. The ideal candidate should have excellent communication skills, attention to detail, and the ability to handle multiple tasks independently in a fast-paced environment.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Demonstrated initiative and ownership of responsibilities.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide comprehensive onboarding and offboarding support.
• Coordinate with hiring managers for onboarding requirements.
• Manage onboarding and transfer processes with offshore teams.

Skills

Attention to detail

Ability to manage multiple tasks

Excellent communication skills

Proficient in Microsoft Excel

Team collaboration

Tools

Service Now

MytechHub

Ariba

Tririga

Job description

Join a dynamic team at the heart of our Markets Front Office, where your work directly impacts business success. Be the trusted partner who ensures smooth onboarding, transitions, and change management for our colleagues. Collaborate with diverse teams and build relationships across the organisation. Your attention to detail and proactive approach will help us deliver outstanding service. This is your opportunity to make a meaningful difference in a fast-paced, supportive environment.

As an Analyst - Business Change Management in the Business Support Management team, you play a key role in facilitating business administration and change management for the Markets Front Office. You will work closely with sales and trading staff, acting as an intermediary to coordinate daily tasks and oversee project-related changes. You will help us maintain strong relationships and deliver effective support, ensuring our business runs smoothly. Together, we create a collaborative and inclusive environment where your contributions matter.

Job Responsibilities

• Provide comprehensive onboarding, offboarding, and transfer support for colleagues
• Analyse human resources data to identify new joiners, leavers, and transfers
• Coordinate with hiring managers to determine onboarding and offboarding requirements
• Process application provisioning, shared drive access, physical site access, hardware provisioning, and market data services
• Review and update system access profiles in partnership with managers
• Collaborate with offshore teams to manage onboarding and transfer processes
• Mediate technology requests between business lines and support teams
• Oversee the implementation of human resources programs throughout the year
• Partner with business managers, technology, and real estate teams to deliver effective solutions
• Execute projects and centrally coordinate change management activities
• Maintain oversight of audit and control processes, including door access and status changes

Required Qualifications, Capabilities, and Skills

• Ability to work independently and manage multiple tasks in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Flexible and responsive to changing business needs
• Demonstrated initiative and ownership of responsibilities
• Professional, composed, and effective under pressure
• Proficient in Microsoft Excel and Outlook mailbox functionalities
• Quick to learn new technology platforms and systems
• Excellent written and verbal communication skills
• Comfortable interacting with colleagues across different teams and levels
• Reliable, committed, and positive team player
• Focused on delivering results and improving work processes

Preferred Qualifications, Capabilities, and Skills

• Experience with business change management or business support functions
• Familiarity with technology request platforms such as Service Now, MytechHub, Ariba, and Tririga
• Understanding of real estate project coordination and space planning
• Experience in managing audit and control processes
• Ability to coordinate communication between business lines and support teams
• Experience with hardware and consumable purchase order processes
• Proven ability to oversee technology rollouts and application upgrades

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.