About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future. Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple.
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.
We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.
We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why Join Us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!
About The Role
We’re looking for a focused professional that is ready to lead by example and roll up their sleeves to get things done, replacing start-up chaos with structure, confidently flipping questions into solutions and working with the team to join us as an Analyst.
Key Responsibilities
- Deepen Existing Customer relationships to drive positive customer engagement, improve profitability, and reduce losses
- Run credit, pricing and marketing strategies to achieve this goal
- Deliver these strategies by using Python/R/SQL, to manipulate and analyse data on a day to day basis, working at the cutting edge of analytical and statistical techniques.
- Promote a test-and-learn approach, constantly challenging existing strategies and processes to find better outcomes.
- Providing the business with data-based insight and recommendations for changes and improvements, and see those all the way through to implementation on a wide range of things including: credit limit management, promotional campaigns, customer life cycle management including support to collections strategies/operations, as well as general portfolio management.
- Utilise big data across multiple sources to enhance our relationships with our customers.
- Work closely with colleagues across the Company to provide insightful analytics on ad-hoc queries and deliver a wide range of projects.
About You
The successful candidate must have the right to work in the UK and meet the following criteria:
Required Skills & Experience
- A degree in a quantitative field like Economics, Mathematics, Statistics, Business or Computer Science
- 1+ years of experience in an analytical role, which could be in sectors different from Financial services; Lending or Risk experience is a bonus, Credit Card experience is a plus
- Experience using snowflake to extract and manipulate data
- Good coding skills, and knowledge of databases including MySQL and AWS desirable.
- The ability to prioritise workloads and manage time effectively.
- Ability to interact and work alongside stakeholders internally and externally to the core team
Desired
- You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people time and simplify everyone’s workday.
- You care deeply about helping customers manage their money in a smarter way and want to make a tangible impact in the consumer finance industry, by applying innovative technology and processes.
- You are execution focused and love rolling up your sleeves to get it done - you are hands-on, proactive and take solutions / process orientated approach to your work.
- You are self-motivating and can switch between working independently to collaborating as a team with ease.
- What we’re doing at Jaja excites you!
What's in it for you?
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
- Competitive salary
- Potential for part time working around other / family commitments
- Pension contributions
- Bonuspotential
- Private medical cover
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover
- Employee assistance program