Ambulance Care Assistant (Relief) - West Essex | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; Ivy Chimneys; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare service is seeking passionate Ambulance Care Assistants in Ivy Chimneys to transport non-urgent patients to appointments. Candidates must possess strong customer care and communication skills, flexibility, and a full UK manual driving licence. Successful applicants will undergo a 3-week paid training course and will have the opportunity to contribute to vital care in one of the most diverse regions in the country.

Benefits

3-week paid training course

Uniform provided

Flexible working requests encouraged

Qualifications

• Experience in caring for people and working in a team.
• UK manual car driving licence with at least one year's driving experience.
• Ability to undergo and pass training.

Responsibilities

• Transport non-urgent patients to and from health/social care premises.
• Work as part of a team or independently.
• Participate in clinical and driver training.

Skills

Customer care skills

Communication skills

Flexibility

Local knowledge

Job description

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Please ensure that your application relates to the essential criteria in the person specification.

Applications for this vacancy will be to work across West Essex (Epping area).

Every day is different as an ACA and you could really make a difference to our patients.

Please note: Individuals who have previously applied for this position should not reapply - thank you.

The role of the Ambulance Care Assistant involves the transportation of non‑urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience. (Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a 3 week paid training course (Monday – Friday) in Welwyn Garden City. The training includes clinical training to be a ‘First Person on Scene’ and patient transport driver training, a full uniform is provided.

You MUST be able to commit to undertaking and successfully passing the training course as outlined above.

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre‑employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply

1. Read the advert and the Job Description and Person Specification (attached)
2. Complete the Supporting Statement – Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.

This advert closes on Tuesday 30 Dec 2025