Ambulance Care Assistant / Driver | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK healthcare organization is seeking an Ambulance Care Assistant/Driver to support non-emergency patient transport. Responsibilities include safely transporting patients, maintaining accurate records, and performing vehicle checks. Candidates must hold a valid UK driving licence for at least 2 years. The role offers £13.85 per hour, and applicants should be prepared for physically demanding duties.

Qualifications

• A valid, current, full UK driving licence with a maximum of 3 penalty points.
• Licence must have been held for a minimum of 2 years.

Responsibilities

• Help patients board and disembark from the ambulance.
• Transport patients to appointments safely.
• Perform vehicle checks and report defects.
• Maintain accurate records of journeys.

Skills

Valid UK driving licence

Physical fitness

Communication skills

Job description

Ambulance Care Assistant/Driver

Non‑Emergency Patient Transport (NEPT) is a service available for patients who meet the eligibility criteria set by Epsom and St Helier Hospitals Trust and transport commissioners.

The post holder will be a vital member of the team, assisting with the following tasks:

Key Responsibilities

• Help patients out of their home and into the ambulance (including lifting).
• Transport patients safely and comfortably to their appointments.
• Return patients home and ensure they are settled before leaving.
• Maintain accurate records of journeys on the PDA and Daily Log Sheet.
• Communicate with control‑room staff via PDA to receive instructions, report journey status, and request meal breaks.
• Wear a uniform provided by the organization; work alone or in a two‑person team in an adapted ambulance or wheelchair‑accessible vehicle.

The patients you may transport could include:

• Older people
• Individuals who are physically disabled
• People with mental health problems

The role is physically demanding, involves long periods on the road, and may require dealing with distressing situations or seriously ill patients.

Operational Responsibilities

• Perform vehicle checks (tyre pressure, oil, window‑wash levels) and report defects to the Fleet Team.
• Ensure the vehicle is stocked with essential consumables and report missing stock.
• Notify the Shift Manager if the ambulance is untidy after use.
• Keep regular communications with the Control Team to gain instructions during the shift, report completed or cancelled journeys, and address any errors in patient dossiers.
• Maintain vehicle refuelling and return the vehicle to base refuelled at shift end.
• Work in accordance with all relevant policies and procedures.
• Wear the correct issued uniform in line with BBO guidelines.
• Sign out and sign in all equipment issued for patient conveyances.

Requirements

Valid, current, Full (manual) UK driving licence with a maximum of 3 penalty points.

The licence must have been held for a minimum of 2 years.

Salary

£13.85 per hour, London Living Wage. This opportunity is NOT on Agenda For Change terms & conditions.

About the Organisation

St George’s, Epsom and St Helier University Hospitals and Health Group care for a population of four million people in South West London and North East Surrey. The group includes St George’s Hospital (one of 11 major trauma centres in the UK), St Helier Hospital (home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children), and Epsom Hospital (home to the South West London Elective Orthopaedic Centre).

This advert closes on Wednesday 10 Dec 2025.