Ambassador Volunteer (Visitor Experience)

Canal & River Trust; Market Harborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused environmental organisation in Market Harborough is seeking dynamic Visitor Experience hosts. You will engage and inspire visitors, deliver events, and manage activities across the site. Ideal candidates are friendly, reliable, and good with people. This role offers a chance to meet interesting individuals and develop your communication skills.

Benefits

Sense of reward

Opportunity to meet interesting people

Development of communication skills

Responsibilities

• Support in the development and delivery of events and activities.
• Engaging our visitors with a warm friendly welcome and signposting.
• Developing and leading daily tours and trails.
• Taking bookings and payments at the Welcome Station.
• Sorting and organising books in the pre-loved bookshop.
• Ensuring visitor information is up to date.

Skills

Friendly

Reliable

Good with people

Positive outlook

Job description

Overview

We are looking for dynamic, creative, and innovative Visitor Experience hosts to join our team, covering a range of diverse tasks across the destination including;

• Support in the development and delivery of events and activities.
• Engaging and inspiring our thousands of visitors with a warm friendly welcome, signposting to facilities and activity across the site
• Share and engage a wide range of visitors with Foxton stories, developing and leading our daily tours and trails
• Working in our Welcome Station taking bookings and payment for a range of activities or support in our small shop, handling cash, working on a till and managing stock, keeping the area presented to the highest standard
• Supporting our pre-loved bookshop including sorting and organising books for display, keeping storage areas and shelving areas tidy and well presented, proactively getting new books in and looking at ways to grow charitable donations
• Getting hands on with site presentation, ensuring notices and visitor information is up to date and in good condition

Why we want you

Our Ambassadors help promote the value of our nations canals and rivers by attending events, being the smiling faces at one of our Welcome Stations, promoting our Share the Space campaigns and engaging with potential and existing supporters and customers alike. As an Ambassador you can help not only represent the Trust, but connect more people to our unique environment and raise awareness for canals.

Our Ambassadors are all about public events, specific opportunities when we invite members of the public to join us, learn more, try a new activity on the waterways and find out more about the Trust.

Our other events focused role (Waterside Leader) is for our volunteers who lead activities at events e.g. guided walks.

We have other roles which complement our Ambassadors by engaging with customers on a day to day basis, outside out events programmes: Rangers, Lock keepers, Explorers, Waterside Champions and Youth Engagement roles.

What you will be doing

• Attending other organisations’ events and taking the Trust to them
• Giving talks in the local community to adult groups
• Promoting the waterways in other ways in your local community
• Helping at events at our museums and attractions to share our amazing museums’ collection

The skills you need

• Friendly
• Reliable
• Good with people
• Positive outlook

What\'s in it for you

• A sense of reward
• The opportunity to meet lots of interesting people
• The opportunity to develop your communications skills