Amazon Customer Account Executive

Unilever; Kingston upon Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading FMCG company in the UK is seeking an Amazon Customer Executive to manage relationships with Amazon, drive sales performance, and achieve KPIs. The role involves collaboration across teams and responsibilities in P&L management. Ideal candidates will have experience in consumer packaged goods and eCommerce, along with strong analytical and negotiation skills.

Qualifications

• Experience in CPG sales and marketing.
• Amazon or eCommerce account management experience preferred.

Responsibilities

• Build commercial relationships with Amazon as the primary contact.
• Monitor account performance focusing on KPIs.
• Support Purchase Order reviews to eliminate errors.
• Manage catalogue updates in collaboration with Amazon.
• P&L responsibility for assigned sub-categories.
• Assist in yearly Amazon Vendor negotiations.
• Achieve account yearly targets (KPIs).
• Analyze data and market trends for growth opportunities.
• Support promotional plans and product launches.
• Collaborate with Supply Chain for accurate forecasts.
• Implement best-in-class promotional execution with Marketing.
• Conduct monthly business reviews with stakeholders.

Skills

Proactive problem-solving

Negotiation skills

Financial acumen

Analytical skills

Microsoft Excel proficiency

Job description

Job Title: Amazon Customer Executive

Work Level: 1C

Location: Kingston

Travel: Yes - Local travel to Amazon offices London (10-15%)

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

Job Purpose

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation – the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy.

Today consumers subscribe for ‘convenience’ with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.

The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to ‘win and lead’. eCommerce is a major growth and equity driver for Unilever.

Amazon comprises a team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double0digit growth.

Responsibilities

• Support Customer Account Manager (CAM) build commercial relationships with Amazon & act as the primary point of contact for the product subcategories assigned
• Monitor account performance across sales & operations ensuring focus is on Key Performance Indicators (KPIs)
• Support CAM with Purchase Order reviews & eliminate errors leading to rejections
• Take ownership of catalogue updates in collaboration with Amazon
• P&L responsibility on sub-categories assigned
• Support CAM with yearly Amazon Vendor negotiations
• Achieve account yearly targets (KPIs) & support annual planning process
• Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings
• Support CAM to execute promotional plans, price strategies, and product launches in collaboration with the wider commercial, media and marketing teams
• Work cross-functionally with Supply Chain and Planning teams to ensure forecasts are accurate and adequate stock levels are available within the system, especially during large events & new innovation launches.
• Work with Marketing Teams and Advertising Agency to implement best-in-class promotional execution and visibility on Amazon
• Support CAM with monthly business reviews with internal stakeholders

Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift.

All About You

• You love to win and have fun doing it: Your eye is always on the prize, proactive approach to problem solving and you have a history of achieving your targets.
• You have a positive mindset and are constantly curious and share along the way: You have an eye for detail and enhancing performance as well as sharing your ‘success’ and learnings with the wider team
• You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better
• You have a high level of energy with the insatiable appetite for learning
• You possess strong basic negotiation skills and the ability to influence
• You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models
• You are able to build strong internal and external relationships and are comfortable working in a collaborative environment
• You possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you
• Experience in CPG sales and marketing.
• Amazon or eCommerce account management experience preferential

Measures of success

• Incremental Turnover Growth
• Enhanced forecast in in stock %
• Market Share Growth & search rankings
• Capability Learnings brought into the business
• Customer Feedback
• Excellent Business Acumen