Amazon Customer Account Executive

Unilever; Kingston upon Thames; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading consumer goods company in Kingston upon Thames seeks an Amazon Customer Executive. This role involves managing commercial relationships with Amazon, enhancing performance metrics, and driving account growth. The ideal candidate has a background in consumer packaged goods sales, strong analytical skills, and a proactive approach. Flexibility in working arrangements is offered, including competitive salary and benefits, emphasizing a collaborative and inclusive workplace.

Benefits

Competitive salary and pension scheme

Annual bonus

Free gym access

Discounted staff shop

Shares opportunity

Flexible working options

Qualifications

• Strong analytical skills with proficiency in Microsoft Office, especially Excel.
• Background in CPG sales and marketing is essential.
• Experience with Amazon or e-commerce account management is preferred.

Responsibilities

• Support the Customer Account Manager in building commercial relationships with Amazon.
• Monitor account performance across sales and operations, focusing on KPIs.
• Take ownership of catalogue updates in collaboration with Amazon.
• Support yearly Amazon vendor negotiations and achieve account targets.
• Collaborate with Supply Chain and Planning teams.

Skills

Proactive problem solving

Strong negotiation skills

Analytical skills

Ability to influence

Financial acumen

Experience in CPG sales and marketing

Experience in e-commerce

Tools

Microsoft Excel

Job description

Unilever Kingston Upon Thames, England, United Kingdom

Job Title: Amazon Customer Executive

Location: Kingston

Travel: Yes – Local travel to Amazon offices, London (10‑15%)

Job Purpose

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation, the future of Consumer Packaged Goods (CPG) within e‑Commerce is driven by differentiation through responsible and relevant innovation fit for online shopping, data‑driven customer experiences and a flexible channel strategy. Today consumers subscribe for ‘convenience’ with products delivered straight to their homes; the rise of disruptive start‑ups such as Uber and Deliveroo is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.

Developing new digital capabilities and skills is business‑critical for Unilever to continue to win and lead. e‑Commerce is a major growth and equity driver for Unilever. Amazon comprises a team managing and expanding our presence across 1P within all of our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year‑on‑year double‑digit growth.

Responsibilities

• Support the Customer Account Manager (CAM) in building commercial relationships with Amazon and act as the primary point of contact for the product sub‑categories assigned.
• Monitor account performance across sales and operations, ensuring focus on key performance indicators (KPIs).
• Support the CAM with purchase order reviews and eliminate errors leading to rejections.
• Take ownership of catalogue updates in collaboration with Amazon.
• Assume P&L responsibility for the sub‑categories assigned.
• Support the CAM with yearly Amazon vendor negotiations.
• Achieve account yearly targets (KPIs) and support the annual planning process.
• Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings.
• Support the CAM in executing promotional plans, price strategies and product launches in collaboration with the wider commercial, media and marketing teams.
• Work cross‑functionally with Supply Chain and Planning teams to ensure forecasts are accurate and adequate stock levels are available, especially during large events and new innovation launches.
• Collaborate with Marketing Teams and advertising agencies to implement best‑in‑class promotional execution and visibility on Amazon.
• Support the CAM in conducting monthly business reviews with internal stakeholders.

All About You

• You love to win and have fun doing it: your eye is always on the prize, you have a proactive approach to problem solving and a history of achieving your targets.
• You possess a positive mindset, are constantly curious and share learnings along the way; you have an eye for detail and enhancing performance as well as sharing your success with the wider team.
• You thrive in ambiguous situations, charting new grounds, navigating complexity, and testing and learning as you go, while always striving to do things better.
• You bring high energy and an insatiable appetite for learning.
• You possess strong basic negotiation skills and the ability to influence.
• You have sharp financial acumen to own a P&L, deliver monthly and annual business targets, and demonstrate judgement and insight to assess and build new business models.
• You are able to build strong internal and external relationships and feel comfortable working in a collaborative environment.
• You possess great analytical skills with proficiency in Microsoft Office, especially Excel, alongside the ability to share insights and learnings across the Amazon team.
• Experience in CPG sales and marketing.
• Amazon or e‑Commerce account management experience is preferred.

Measures of Success

• Incremental turnover growth.
• Enhanced forecast accuracy and in‑stock percentage.
• Market share growth and improved search rankings.
• Capability learnings incorporated into the broader business.
• Positive customer feedback.
• Excellent business acumen.

Location

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house employees currently located in Victoria Embankment, Blackfriars, Lever House (Kingston), Unilever House (Leatherhead) and Graze (Richmond). The campus will be completed in early 2025 and includes two interconnected buildings and landscaped surroundings.

What We Offer

We offer a competitive salary and pension scheme, an annual bonus, free gym access, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. The role is advertised as full‑time, but we welcome discussions around flexible working options. We are committed to wellbeing, offering a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family‑friendly and inclusive workplace, creating possibilities for all.

Equality, Diversity & Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We give full and fair consideration to all applicants and continue development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage, civil partnership, pregnancy, and maternity. We also provide reasonable adjustments during our application and interview process to enable candidates to present their best selves.

Recruitment Fraud

Cyber criminals sometimes advertise fake job adverts and set up fake Unilever websites to steal information or defraud individuals. Many Unilever recruitment sites publish warnings to candidates about recruitment fraud. The Cyber Security team actively scans for signs of fake sites and works to close them down. If you encounter potential recruitment fraud, report it via the Unilever Safe Recruitment channel. Unilever does not accept responsibility for candidates financially impacted by recruitment fraud.