AM Shift Manager - Dash Express Exeter

The Dash Group; Cullompton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing logistics company in Cullompton is seeking an AM Shift Manager to oversee depot operations during early-morning shifts. This role requires strong leadership and communication skills to manage teams and ensure operational efficiency. The ideal candidate will have proven experience in leadership and a solutions-focused approach to problem-solving. Competitive benefits include holiday entitlements that increase with service length.

Benefits

28 days holiday inclusive of Bank Holidays

Extra holiday for service length

Growth opportunities within the company

Qualifications

• Proven leadership experience with strong operational performance.
• Clear communication skills and ability to negotiate effectively.
• Strong customer service and relationship-building skills.
• Solutions-focused approach to problem-solving.

Responsibilities

• Plan delivery routes and manage warehouse activities.
• Lead the shift team to ensure tasks are completed safely.
• Oversee driver compliance and vehicle checks.
• Manage service quality and accountability.
• Support early-morning staff and handle management tasks.

Skills

Leadership experience

Communication skills

Customer service

Problem-solving

Flexibility

Job description

Reporting to: Operations Manager Responsible For: All depot staff and operational activity Holiday: 28 days inclusive of Bank Holidays, plus one additional day for every full year of continuous service (up to five extra days) Contract: Permanent

Why Dash?

As an AM Shift Manager, you'll be joining a fast-growing organisation that values leadership, innovation, and teamwork. We're proud to create a workplace where every employee can make an impact, shape how we operate, and grow their career.

• Dynamic Environment: Every day brings new challenges and opportunities in a fast‑paced, high‑energy setting.
• Empowered Leadership: We trust our managers to make decisions, lead their teams, and influence how the depot runs. Your ideas matter here.
• Growth Opportunities: We're expanding across the South West and always look to promote from within. Your next step could be closer than you think.
• Great Team Culture: You'll join a supportive team that works hard, communicates openly, and celebrates success together.
• Commitment to Excellence: From customer satisfaction to employee development, we hold ourselves to high standards and recognise those who go above and beyond.
• Meaningful Work: Your role plays a critical part in keeping people, goods, and businesses moving every single day.
• Supportive Culture: You'll be part of a workplace where you're supported, listened to, and trusted to deliver.
• Extra Holiday: As your length of service grows, so does your holiday entitlement - rewarding your commitment to the business.

Role Overview

As a key member of our leadership team, you will be responsible for the effective running of our Exeter depot during the early‑morning operation. You'll oversee routing, warehouse activity, driver dispatch, compliance, and service performance across multiple contracts. This is a hands‑on operational role where you will lead by example, ensure high standards, and maintain a safe, efficient, and well‑organised workplace.

What You'll Be Doing

Operational Management

• Plan and optimise delivery routes across multiple customer contracts.
• Manage the warehouse floor to ensure a smooth, timely inbound sort and dispatch.
• Lead the shift team, ensuring all tasks are completed safely and efficiently.
• Maintain tight cost control across labour, fleet, and resource use.
• Monitor ETA performance and ensure drivers follow agreed routing.
• Oversee the safe loading and unloading of vehicles.

Driver & Fleet Compliance

• Deliver driver briefings, education, and ongoing training.
• Ensure daily vehicle checks and defect reporting are completed accurately.
• Allocate vehicles effectively and resolve vehicle defects.
• Monitor FleetCheck completion and maintain forklift compliance and defect management.
• Support driver performance management, including SPR, standards, and behaviour.

Service Quality & Accountability

• Ensure every item is scanned into the depot each morning.
• Investigate parcel discrepancies, damages, and items left in the depot.
• Ensure carded delivery processes and POD requirements are followed.
• Produce accurate AM reports and driver dispatch reporting.
• Manage RTI reporting, KPI performance, and service-level compliance.

People Leadership

• Lead and support all early‑morning staff within the depot.
• Monitor staff appearance and adherence to standards.
• Handle first‑line people management, including absence management and performance conversations.
• Respond to depot and driver queries quickly and professionally.

Health & Safety

• Maintain a safe working environment at all times.
• Ensure all health and safety procedures are followed, including accident and incident reporting.
• Promote a culture where safety, compliance, and professionalism are prioritised.

Qualifications

• Proven leadership experience with the ability to deliver and maintain strong operational performance.
• Clear and confident communication skills, with the ability to present information and negotiate effectively.
• Good knowledge of the local area (desirable but not essential).
• Strong customer service and relationship‑building skills.
• A pragmatic, solutions‑focused approach to problem‑solving and people management.
• Flexibility to work the required shift pattern and support operational needs.

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .