Allocations Officer - Joseph Rowntree Housing Trust

Michael Page (UK); York and North Yorkshire; On-site; GBP 34,000; Full time

Job summary

A leading recruitment firm is seeking an Allocations Officer to join a housing organization in York. This role involves managing housing applications, conducting interviews, and collaborating with community services. Ideal candidates will have experience in housing or social services, strong communication skills, and the ability to handle sensitive situations with empathy. The position offers a competitive salary and opportunities for career development within a supportive work environment.

Benefits

Competitive salary of approximately £34,000 per annum

Opportunity to contribute to a meaningful cause

Supportive and professional work environment

Potential for career development

Qualifications

• Experience in housing services or social services is highly desirable.
• Strong understanding of housing laws, regulations, and allocation policies.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with various stakeholders.
• Strong organizational and time management skills.
• Demonstrated ability to approach sensitive situations with empathy and professionalism.
• Driving licence and access to a car to complete viewings and visits.

Responsibilities

• Maintaining accurate records and processing applications.
• Conducting interviews and visits with applicants.
• Collaborate with social services to facilitate support for applicants.
• Manage the housing allocation process from application to sign-up.
• Ensure compliance with local housing regulations.
• Provide excellent customer service to applicants.
• Monitor and evaluate housing allocation programs.

Skills

Experience in housing services or social services

Understanding of housing laws and regulations

Excellent verbal and written communication skills

Ability to work collaboratively with stakeholders

Strong organizational and time management skills

Empathy and professionalism in sensitive situations

Driving license and access to a car

Job description

• Home and flexible working
• Exciting time to join the organisation

About Our Client

Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.

• Built on trust
• Show they care
• Make a difference

Job Description

• Maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination.
• Collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. Work closely with internal staff to ensure that handover of new residents is seamless.
• The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing.
• Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage.
• Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home.
• Ensure compliance with local housing regulations and policies during the allocation process.
• Maintain accurate and up-to-date records of housing applications and allocations.
• Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing.
• Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements.
• Provide excellent customer service to applicants, addressing their concerns and inquiries promptly.
• Create and support the creation of local lettings policies in partnership with internal teams.
• To carry out right to rent checks for all applicants.

The Successful Applicant

• Experience in housing services or social services is highly desirable.
• Strong understanding of housing laws, regulations, and allocation policies.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with various stakeholders, including local government agencies and community organisations.
• Strong organisational and time management skills to handle multiple applications efficiently.
• Demonstrated ability to approach sensitive situations with empathy and professionalism.
• Driving licence and access to a car to complete viewings and visits as necessary.

What's on Offer

• Competitive salary of approximately £34,000 per annum.
• Opportunity to work in York, contributing to a meaningful cause.
• Supportive and professional work environment.
• Potential for career development within the organisation.

If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.