Alitex: Project Manager

Thedirt; Petersfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company events

Company pension

Cycle to work scheme

Gym membership

On-site parking

Job summary

A leading horticulture company is seeking a Project Coordinator to build strong customer relationships and manage glasshouse projects from start to finish. The ideal candidate will have excellent communication skills, experience in project management, and a passion for customer service. The role involves coordinating multiple projects, conducting technical site surveys, and ensuring high standards of delivery. Benefits include company events, pension scheme, and gym membership.

Qualifications

• Proven experience in customer service and project management.
• Strong communication skills to relay technical details clearly.
• Organizational abilities and attention to detail.

Responsibilities

• Be the main point of contact for customers ensuring effective communication.
• Coordinate multiple projects, managing each stage from sale through installation.
• Conduct technical site surveys to verify details and assess safety.

Skills

Customer relationship management

Project management

Communication skills

Problem-solving

Tools

CRM systems

Job description

Alitex Ltd, established in 1952, is a thriving family business specialising in designing and manufacturing world-class aluminium glasshouses.

Passionate about all that grows, Alitex not only take great pride in product and service, but are committed to providing a great working environment and taking each member of the team on a development journey. Their values are simple, but essential. Alitex take pride in all they do, personal development is a must, and the company wants everyone to feel part of the Alitex family and encourage individual thinking.

Alitex, driven by a profound passion for horticulture, not only upholds product and service standards, but also places paramount importance on fostering a comprehensive and enriching work environment, taking each team member on a development journey. Alitex’s values, while simple, are deeply ingrained in its culture. The company takes pride in its accomplishments and recognises the paramount significance of personal development. Alitex aspires to create a sense of belonging amongst its employees, fostering an environment that encourages individual thought and creativity.

The role

This role is all about building and maintaining strong, long-term customer relationships while ensuring projects run smoothly from start to finish. You will be the trusted guide for Alitex clients, supporting them at every step of their journey and ensuring they feel valued, informed, and delighted with their experience.

Alongside customer care, you will also oversee the planning, coordination, and delivery of glasshouse projects in the UK and overseas. From managing timelines and technical surveys to collaborating with internal teams and external partners, you’ll ensure every detail is handled with precision. This balance of relationship management and technical organisation is at the heart of the role.

The candidate will receive in-house, on the job training to take on the following key responsibilities:

• Be the main point of contact for customers, maintaining regular communication and providing reassurance throughout their Alitex journey.
• Capture and record key customer information and project updates using the in-house CRM system.
• Coordinate multiple projects simultaneously, managing each stage from sale through design, production, and installation.
• Work closely with internal teams to ensure a seamless customer experience and the highest standards of delivery.
• Anticipate and resolve customer or contractor queries promptly, maintaining confidence and trust.
• Conduct technical site surveys (UK and overseas) to verify dimensions, check tolerances, and assess safety.
• Produce clear, detailed reports from technical surveys to share with both customers and internal stakeholders.
• Maintain well-structured project plans and timelines, ensuring milestones are met.
• Identify potential risks, always prioritising safety and customer satisfaction.

The candidate

You possess a strong aptitude for establishing rapport and providing exceptional customer service. You have proven experience in managing multiple projects and balancing competing priorities. Your exceptional communication skills, enable you to articulate technical details in a clear and customer-friendly manner.

You demonstrate high organisational and detail-oriented abilities, and you are proficient in utilising CRM systems and administrative processes. As a collaborative team player, you effectively work with both colleagues and external partners. Furthermore, you are a problem-solver who maintains composure under pressure and remains steadfast in creating positive outcomes for customers. Applicants must have the right to live and work in the UK and have a full driving license.

• Contract: Full time, permanent
• Location: Torberry Farm, Petersfield GU31 5RG
• Benefits: Company events, company pension, Cycle to work scheme, Gym membership and On-site parking

Full job and application details can be found here .