AIS Change Technology Enablement Manager

AXA; City Of London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Inclusion & Diversity programs

Career development opportunities

Job summary

AXA XL in London seeks an AIS Change & Technology Enablement Manager to translate business needs into clear requirements, map processes, and lead change adoption across an international stakeholder community.

You will coordinate IT service management, access controls and the delivery of transformation projects, reporting to AIS Middle Office and Transformation Manager. Strong analysis and communication skills are essential.

Qualifications

• Master’s degree in Computer Science, Engineering, Management or related field.
• Experience in digital transformation, change management or business analysis.
• Strong stakeholder engagement across international teams.

Responsibilities

• Translate business needs into clear requirements, user stories and acceptance criteria.
• Map current and future-state processes and identify improvement opportunities.
• Develop change-management plans including stakeholder analysis and training.
• Use data to assess issues, monitor delivery and provide management information.
• Coordinate multiple stakeholders across business and technology teams.
• Oversee access to AXA XL tools and coordinate with Colleague Care.
• Support delivery of transformation and digital projects to meet outcomes.
• Prepare presentations and materials for senior stakeholders.
• Promote continuous improvement and advocate new ways of working.

Skills

Business analysis

Requirements gathering

User stories

Process mapping

Change management

Data analysis

Salesforce

Workflow tools

Excel

PowerPoint

English proficiency

Stakeholder management

Education

Master’s degree in Computer Science / Engineering / Management

Tools

Salesforce

Workflow tools

Job description

AIS Change & Technology Enablement Manager

AXA XL is an Equal Opportunity Employer.

London, UK

Within the AIS community, the Change & Technology Enablement Manager will support the delivery of transformation and digital initiatives by translating business needs into clear requirements, mapping and improving processes, analysing data, coordinating IT service management and technology access, and leading effective change adoption across an international stakeholder community.

You will report to the AIS Middle Office and Transformation Manager.

What you’ll be doing

What will your essential responsibilities include?

• Partner with business stakeholders to understand, challenge and capture needs, translating them into clear requirements, user stories and acceptance criteria.
• Map current and future-state processes, identify improvement opportunities and support the design of efficient, controlled and sustainable ways of working.
• Develop and deliver change-management plans, including stakeholder analysis, impact assessments, communications, training and adoption activities.
• Use data to assess business issues, establish baselines, monitor delivery and adoption, and provide clear management information and recommendations.
• Coordinate multiple stakeholders across business and technology teams, maintaining alignment on scope, priorities, dependencies, risks and decisions.
• Own and oversee the AIS community’s access to AXA XL tools, maintaining an accurate and up-to-date log of all users and their access requirements, and coordinating with the designated Colleague Care team to enable timely access and resolve IT-related issues.
• Support the delivery of transformation and digital projects, ensuring solutions meet agreed business outcomes.
• Prepare clear presentations, status updates and decision materials for senior stakeholders, escalating issues and proposing practical actions where required.
• Promote continuous improvement and act as a change advocate, challenging established practices constructively and helping teams embed new ways of working.

You will report to AIS Middle Office and Transformation Manager.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Preferred experience: Master’s degree in Computer Science, Engineering, Management or a related discipline, with experience in digital transformation, change management or business analysis.
• Required technical skills: Business analysis, requirements gathering, user-story development, process mapping, change management and data analysis.
• Preferred technical knowledge: Experience of property and casualty insurance policy administration operations; experience with Salesforce or workflow tools would be advantageous.
• Language and digital proficiency: Full professional proficiency in English and working knowledge of Microsoft Excel and PowerPoint.
• Communication and collaboration: Robust communication skills and the ability to work effectively with stakeholders in an international, cross-functional environment.
• Analytical capability: Ability to understand and capture business needs, applying robust analytical skills and synthesising complex information into clear conclusions and recommendations.
• Leadership and autonomy: Demonstrated ability to steer multiple stakeholders, influence outcomes, and manage competing priorities.
• Background: A blend of experience across transformation and digital projects.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com