Airport Services Agent

Qatar Airways; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global airline in the UK is seeking an Airport Services Agent to assist passengers through airport facilities. Candidates should have a high school qualification, at least 2 years of relevant experience in the airline or hospitality sectors, and excellent communication skills. This role demands high energy and a positive attitude in a dynamic environment. Join a company known for its exceptional growth and global reach.

Qualifications

• Minimum 2 years of job-related experience with at least 1 year in Airline/Travel Industry/Hospitality.
• Fluency in English language is required.
• High energy and positive attitude necessary in a high-pressure environment.

Responsibilities

• Liaising with check-in and transfer desk for smooth acceptance of passengers.
• Escorting arriving and departing passengers to respective areas.
• Supervising GHA staff to ensure service quality standards.

Skills

Excellent communication skills

High level of computer literacy

Excellent customer focus

Good interpersonal skills

Strong team orientation

Education

High School Qualification

Job description

Airport Services Agent

Ref # 228121

Location: United Kingdom - Gatwick

Accountabilities

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Qualifications

• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

You must have the legal rights to live and work in the UK to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

Be part of an extraordinary story. Your skills. Your imagination. Your ambition.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.