Airport Passenger Service Supervisor | Shift Lead

Jet2.com; Hurn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading airline company in the UK is seeking a Passenger Service Supervisor to join their team at Bournemouth Airport. You will lead the Passenger Service Agent team, ensuring top-notch customer service and operational efficiency. The role requires experience in passenger service operations, strong leadership skills, and a passion for safety. This position involves shift work, including weekends and holidays, providing flexibility within a dynamic environment that prioritizes customer satisfaction.

Benefits

Excellent salary with annual pay review

Contributory pension scheme

Discretionary profit sharing bonus

34 days holiday entitlement

Life assurance

Colleague discounts

Cycle to Work Scheme

Access to Mental Health First Aiders

Retail discounts

Qualifications

• Experience in coaching and leading teams in a fast-paced, customer-facing environment.
• Ability to provide direction in operational situations.
• Passion for providing excellent customer service and safety.

Responsibilities

• Lead Passenger Service Agent team performance on shifts.
• Ensure efficient running of check-in and boarding operations.
• Work closely with third-party partners for service delivery.
• Achieve On Time Performance, Safety, and Customer Satisfaction targets.

Skills

Coaching and leading teams

Customer service

Safety awareness

Problem-solving in operations

Job description

A leading airline company in the UK is seeking a Passenger Service Supervisor to join their team at Bournemouth Airport. You will lead the Passenger Service Agent team, ensuring top-notch customer service and operational efficiency. The role requires experience in passenger service operations, strong leadership skills, and a passion for safety. This position involves shift work, including weekends and holidays, providing flexibility within a dynamic environment that prioritizes customer satisfaction.