Airport Passenger Service Agent - Customer-Centric Fast-Paced

Jet2.Com Limited; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline company is seeking a Passenger Service Agent for their Ground Operations Team in Leeds. In this role, you will provide outstanding customer service, assisting with check-in, handling boarding processes, and ensuring safety. Candidates should be calm under pressure, adaptable, and team-oriented. The position offers flexible hours and a competitive wage of £12.53 per hour, with benefits including holiday entitlement and discounts on holidays.

Benefits

Hourly pay of £12.53

Shift allowance of £3.13 for unsociable hours

34 days holiday entitlement

Pension scheme

Colleague discounts

Paid training courses

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm in fast-paced environments.
• Self-motivated and enjoys teamwork.

Responsibilities

• Provide friendly customer service at the airport.
• Assist customers with check-in and boarding.
• Ensure safety and security procedures are followed.
• Support colleagues during operational disruptions.

Skills

Customer service

Calm under pressure

Teamwork

Adaptability

Initiative

Job description

A leading airline company is seeking a Passenger Service Agent for their Ground Operations Team in Leeds. In this role, you will provide outstanding customer service, assisting with check-in, handling boarding processes, and ensuring safety. Candidates should be calm under pressure, adaptable, and team-oriented. The position offers flexible hours and a competitive wage of £12.53 per hour, with benefits including holiday entitlement and discounts on holidays.