Airport Passenger Concierge

London Gatwick; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading airport ground handling company is seeking a Passenger Services Agent in the United Kingdom. This role involves greeting passengers, assisting with check-in, and handling inquiries at the airport. The ideal candidate should have prior ground handling or travel industry experience, excellent communication skills, and the flexibility to work varied shifts. A commitment to high-quality customer service is necessary. This position offers a competitive salary, training, and benefits such as discounted flights and health plans.

Benefits

Discounted flights

Health benefits

Free staff parking

Pension scheme

Qualifications

• Ideally, previous ground handling experience or experience in the airline/travel industry.
• Knowledge of an additional European language is desirable.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist passengers at check-in and boarding.
• Deliver exceptional service and assist with flight queries.
• Handle lost baggage and ensure compliance with regulations.

Skills

Communication skills

Flexibility

Teamwork

Problem-solving

Attention to detail

Job description

A leading airport ground handling company is seeking a Passenger Services Agent in the United Kingdom. This role involves greeting passengers, assisting with check-in, and handling inquiries at the airport. The ideal candidate should have prior ground handling or travel industry experience, excellent communication skills, and the flexibility to work varied shifts. A commitment to high-quality customer service is necessary. This position offers a competitive salary, training, and benefits such as discounted flights and health plans.