Airport Parking Team Lead – 4 on/4 off, Day/Night

Parking Network BV; Hounslow; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Parking Network BV at Heathrow Airport is seeking a Team Leader to supervise a team of Customer Service Agents and ensure efficient operation of parking facilities on a day-to-day basis. You will support the Service Delivery Manager to meet performance targets, safeguard revenues, and uphold safety and company procedures.

The role requires leading by example, effective shift management, and close liaison with client and associates to deliver the business plan.

Qualifications

• Experience leading customer service teams.
• Able to work 4 on 4 off days & nights.
• Knowledge of health and safety directives and procedures.

Responsibilities

• Roster on-shift staff and manage coverage.
• Direct on-shift tasks and maintain fair workload distribution.
• Ensure operations meet contract standards and safety guidelines.
• Assist in data gathering and record-keeping for performance metrics.
• Handle customer issues professionally and communicate with SDM/Operations Manager.
• Coordinate with Control Room and other stakeholders as needed.

Skills

Team leadership

Customer service

Operations coordination

Safety compliance

Tools

Company systems

Job description

Parking Network BV at Heathrow Airport is seeking a Team Leader to supervise a team of Customer Service Agents and ensure efficient operation of parking facilities on a day-to-day basis. You will support the Service Delivery Manager to meet performance targets, safeguard revenues, and uphold safety and company procedures.

The role requires leading by example, effective shift management, and close liaison with client and associates to deliver the business plan.