AIRPORT DUTY OFFICER - GATWICK AIRPORT

Gulf Air Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An international airline is seeking an Airport Duty Officer at Gatwick Airport to oversee customer handling operations ensuring the highest standards of service are met. Responsibilities include directing staff, managing passenger issues, and liaising with various airport departments. Candidates should have a minimum of five years in relevant experience and possess an Ordinary National Diploma or equivalent qualification. This is a great opportunity to work in a dynamic environment during a significant period of growth for the airline.

Qualifications

• Minimum 5 years of relevant experience.

Responsibilities

• Oversee all customer handling areas ensuring high standards.
• Assign pre-flight duties and conduct de-briefing.
• Direct Check-in staff in handling passengers and irregularities.
• Establish good working relationships with various airport entities.
• Ensure compliance with company safety and security standards.

Education

Ordinary National Diploma or equivalent

Job description

GF1854 - AIRPORT DUTY OFFICER - GATWICK AIRPORT

Company

Gulf Air

Division

Operations

Location

United Kingdom - London

Department

Ground Operations

Closing Date

31-Dec-2025

Main Objectives

To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.

Main Duties

• Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
• Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
• Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
• Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
• In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
• Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
• Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
• Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
• Ensure strict adherence of company safety and security standards.
• Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
• Ensure that staff on shift, wear company uniform to the required standard.
• Ensure adequate stock level of all stationery and supervise distribution there of.
• Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
• Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…
• Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
• Monitor catering figures and update catering unit well ahead to prevent wastage.
• Carry out any other tasks or duties as assigned by Airport Manager.
• Encourage GHA (Ground Handling Agent) staff to sell more ancillaries and generate revenue.
• Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
• Monitor the ramp activities.
• Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.

Experience

Minimum 5 years of relevant experience.

Qualifications

Ordinary National Diploma or equivalent.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication. To complete the application you would need the following document(s):