Airport Duty Manager: Lead Operations & Service

OneRetail; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Costa Manager at Glasgow Airport to oversee daily operations and ensure a welcoming environment for both customers and staff. The ideal candidate will have strong leadership skills, be passionate about delivering excellent service, and be able to work under pressure. Benefits include a contributory pension scheme, wellness classes, and exclusive travel discounts. This role offers a salary of up to £40,000 depending on experience, and is a fantastic opportunity for those looking to cultivate their career in a dynamic store environment.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Discounts at major supermarkets

Cinema ticket discounts

Cash rewards on spending

Free wellness and mindfulness classes

Qualifications

• Passion for delivering outstanding service and greeting customers warmly.
• Ability to take initiative and make customer-centric decisions.
• Excellence in timekeeping and reliability.

Responsibilities

• Oversee daily operations and ensure business goals are met.
• Delegate tasks and manage the team effectively.
• Act as the main point of contact in the General Manager's absence.

Skills

Customer service

Team player

Communication skills

Problem-solving

Time management

Job description

A leading retail company is seeking a Costa Manager at Glasgow Airport to oversee daily operations and ensure a welcoming environment for both customers and staff. The ideal candidate will have strong leadership skills, be passionate about delivering excellent service, and be able to work under pressure. Benefits include a contributory pension scheme, wellness classes, and exclusive travel discounts. This role offers a salary of up to £40,000 depending on experience, and is a fantastic opportunity for those looking to cultivate their career in a dynamic store environment.